Abstract: The balanced scorecard serves as a valuable tool for assessing performance, particularly in the domain of information systems. This research aimed to use a balance scorecard, which consists of four dimensions: the financial, internal process, users’ satisfaction, and learning and growth in evaluating the resource planning systems. By using a questionnaire, the data was collected from 382 respondents. The results of the data analysis showed that all the dimensions have moderate averages; the performance of the resource planning systems by applying the balanced scorecard equations is moderate for its four dimensions, with an average value of 64%, which is less than the targeted value according to the respondents’ opinions. The research recommends increasing the opportunities for training to improve users’ satisfaction in using resource planning systems.

Keywords: financial performance, internal processes, learning and growth, user satisfaction, administration systems, computing

Pages: 1-13

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