WSEAS Transactions on Systems
Print ISSN: 1109-2777, E-ISSN: 2224-2678
Volume 25, 2026
Utilizing the UTAUT-3 Model to Analyze Millennials' Adoption of QRIS Financial Transaction Technology in Indonesia:
The Moderating Role of Experience and Lifestyle
Authors: , ,
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Abstract: The purpose of this research is to determine whether Indonesian millennials' experiences and their lifestyle regarding FinTech influences the acceptance of QRIS. This study applies the UTAUT-3 model to examine how the moderating variables may affect millennials' behavioral intentions and use behaviors toward QRIS. Quantitative methods are employed in this study; 200 samples of millennials in Makassar, South Sulawesi, Indonesia, were collected and analyzed using SEM-PLS. The findings show that performance expectancy, effort expectancy, social influence, hedonic motivation, price value, and technology readiness significantly affect behavioral intention (p < 0.05). Similarly, facilitating conditions, habit, technology readiness, and security and privacy significantly affect use behavior (p < 0.05). However, habit, regulation and policy, and security and privacy did not significantly impact behavioral intention (p ≥ 0.05).
Keywords:
QRIS adoption, UTAUT-3, financial technology, millennials, digital payment, behavioral intention, use behavior
Pages: 267-285
DOI: 10.37394/23202.2026.25.21