International Journal of Environmental Engineering and Development
E-ISSN: 2945-1159
Volume 2, 2024
Passenger Mobility Impact on Customer Satisfaction and Environmental Degradation Through Air Transportation Crowdshipping
Authors: , ,
Abstract: This study investigates the impact and implications of passenger mobility through crowdshipping on
customer satisfaction and environmental degradation. A questionnaire was used to collect data from customers
who have been aeroplane passengers at Hang Nadim Airport in Batam, Indonesia. SmartPLS software was used
to evaluate the quality of the questionnaire data and test the research hypotheses. The SmartPLS path model
analysis results show that passenger mobility affects Crowdshipping, customer satisfaction, and environmental
degradation; Crowdshipping affects passenger mobility and environmental degradation, and customer
satisfaction affects environmental degradation. The findings of this study help understand and quantify potential
strategies for logistics delivery by utilizing aeroplane passenger crowd shipping. Consequently, it can help
policymakers and air transport companies develop air transport-based crowd shipping models to estimate the
possible impacts from an economic and environmental point of view as well as environmental utilization.
Search Articles
Pages: 256-268
DOI: 10.37394/232033.2024.2.23