WSEAS Transactions on Business and Economics
Print ISSN: 1109-9526, E-ISSN: 2224-2899
Volume 21, 2024
Integration of Artificial Intelligence (AI) within SmartLynx Airlines to Increase Operational Efficiency
Authors: Velga Vevere, Kanchan Dange, Iveta Linina, Rosita Zvirgzdina
Abstract: This article investigates the current and potential future applications of AI in the SmartLynx airlines. The airline industry is a complex system that requires efficient and effective management of various operations, including revenue management, flight operations, customer service, and baggage handling. The use of Artificial Intelligence (AI) has now emerged as a promising solution to address the challenges faced by many other airlines. The aim of this research is to analyze SmartLynx Airlines' operational efficiency in flight operations segments of the Latvian aviation industry and to develop recommendations for improving the current operational strategy for the company through the integration of AI-supported tools with conventional flight operation tools. Research tasks are: (1) to conceptualize theoretical aspects of the use of AI in the aviation industry; (2) to perform empirical research regarding current operational issues and study the use of AI in SmartLynx Airlines to improve these issues; (3) to work out recommendations. The current research employs the quantitative approach – a survey of SmartLynx employees of various departments.
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Keywords: artificial intelligence, crew fatigue prediction, flight operation optimization, impact factors of performance, personalization, predictive maintenance, SmartLynx Airlines
Pages: 1677-1683
DOI: 10.37394/23207.2024.21.137
WSEAS Transactions on Business and Economics, ISSN / E-ISSN: 1109-9526 / 2224-2899, Volume 21, 2024, Art. #137