WSEAS Transactions on Environment and Development
Print ISSN: 1790-5079, E-ISSN: 2224-3496
Volume 11, 2015
Public Transport System Service Quality
Authors: , , ,
Abstract: Today, 54% of the world’s population lives in urban areas, a proportion that is expected to increase to 66% by 2050. Without public transport these areas are hardly liveable, unsustainable, and very far from equitable. Improving of perceived by users service quality of urban transport is important for the attractiveness and thus the increase of frequency of their usage, which could lead to significant reduction of total greenhouse gas emissions due to urban transport. In this paper, an evaluation of environmental effects of urban transport is presented and a correlation between air pollutant emissions and the market share of urban public transport is conducted. The definition of service quality and effect on the attractiveness of urban public transport are analyzed. An extended literature review of evaluation methods of the quality of services offered is also conducted. The commuters’ perception on service quality offered by the public transport system of the city of Thessaloniki (Greece’s second-largest city) is measured by using customer satisfaction survey. Finally, an exploratory factor analysis is performed to determine the principal components of service quality, in which public transport must focus on in order to improve its services offered, increase frequency of services usage, and to contribute for the reduction of harmful environmental effects of urban transport.
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Keywords: Urban public transport, Environmental effect, Service quality, Demand, Questionnaire survey
Pages: 182-192
WSEAS Transactions on Environment and Development, ISSN / E-ISSN: 1790-5079 / 2224-3496, Volume 11, 2015, Art. #20