WSEAS Transactions on Computers
Print ISSN: 1109-2750, E-ISSN: 2224-2880
Volume 14, 2015
Trapezoidal Fuzzy AHP and Fuzzy Comprehensive Evaluation Approaches for Evaluating Academic Library Service
Authors: , ,
Abstract: Academic libraries contribute to educational processes; therefore, the evaluation of library services plays an important role in enhancing a university’s quality. In this paper, we propose a novel framework for academic library service evaluation based on the combination of fuzzy analytical hierarchy process (FAHP) and fuzzy comprehensive evaluation method. Specifically, the evaluation hierarchical structure is established and then the criterion and attribute weights are determined by the trapezoidal FAHP method. Employing the FAHP in group decision-making facilitates a consensus of decision-makers, and reduces uncertainty in decision-making. The evaluation of the academic library service can then be conducted by the use of the comprehensive evaluation method. A case application is also used to illustrate the proposed framework. The application of this framework can make the evaluation results more scientific, accurate, and objective. It is expected that this work may serve as a tool for managers of higher education institutions in improving the educational quality level.
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Keywords: Academic library service, Fuzzy analytical hierarchy process, Decision making process, Fuzzy sets
Pages: 607-619
WSEAS Transactions on Computers, ISSN / E-ISSN: 1109-2750 / 2224-2880, Volume 14, 2015, Art. #60