WSEAS Transactions on Business and Economics
Print ISSN: 1109-9526, E-ISSN: 2224-2899
Volume 22, 2025
The Impact of The Employee’s Communication and Work Interaction during the Covid-19 Pandemic on Work Behavior and Employee’s Productivity: Study on Banks, Restaurants, Manufacture, Education Technology Company
Authors: ,
Abstract: The COVID-19 virus was found in Wuhan China in December 2019, and it forced organizations across the globe to adapt their employees’ work interactions. Most countries had required and encouraged their people to do WFH (work from home) during the COVID-19 pandemic. After the pandemic, the organizations had to readjust their work processes and people interactions to a new normal. The question is how those changes during WFH impact work performance and work behavior. This paper studied how the changes of work interaction and employee behavior during WFH impact work productivity in the new normal. By using a qualitative study on the 18 samples collected from Banks, Restaurants, Manufacturers and Education Technology Companies, it concludes that work interaction processes during the COVID-19 pandemic in all companies had become more complex, except in the National Bank. After the COVID-19 outbreak or NEW NORMAL most sample companies adjusted their work targets and accepted new employees’ behaviors, except manufacture and National Bank.
Search Articles
Keywords: COVID-19 Pandemic, Performance Management Process, Performance Measurement, Employee’s Work Behavior, Work Productivity, Work Interaction, Work Complexity
Pages: 1208-1219
DOI: 10.37394/23207.2025.22.98