Model of Implementation of Population and Civil Registration Services in
the Surabaya City Government Indonesia
HARDI WARSONO
Faculty of Social and Political Sciences, Department of Public Administration,
Universitas Diponegoro,
INDONESIA
AHMAD SUPRASTIYO
Faculty of Social and Political Sciences, Department of Public Administration,
Universitas Bojonegoro,
INDONESIA
RETNO SUNU ASTUTI
Faculty of Social and Political Sciences, Department of Public Administration,
Universitas Diponegoro,
INDONESIA
Abstract: - The Surabaya city government received the Award as the most innovative city in Indonesia at the 2021
Innovative Government Award in the delivery of public services. In 2018, the Department of Population and Civil
Registration of Surabaya City Government also received a Public Service Innovation Award for six in one public
service innovation, including the processing of birth certificates, deaths, marriages, divorces, letters of moving in
and out online. The researchers were interested in conducting best practice research on how to model the
implementation of population administration and civil registration services in the Surabaya city government. The
aim of the research was to identify the model for implementing population administration and civil registration
services in the Surabaya city government. The research method used a qualitative case study approach. The first
step was to identify the process of providing public services at the population and civil registration office of
Surabaya city government based on facts in the field using observational data mining techniques for all public
service delivery activities; in-depth interviews with leaders, 11 employees and society; collecting and analyzing
public service delivery documents; as well as conducting focus group discussions to triangulate the previously
obtained data. The second step was coding with data reduction, data display, and conclusion. The third step was to
formulate the findings of the analysis to obtain a model for implementing population administration services in the
Surabaya city government. The research findings showed that in the process of implementing population
administration and civil registration services in the Surabaya city government, the use of technology is to provide
easy, fast and precise public services. The conclusion of the study is that the implementation of easy, fast and
appropriate public services must include technology.
Key-Words: -Public Service, Population Administration, Civil Registration Administration
Received: August 8, 2022. Revised: November 15, 2022. Accepted: December 26, 2022. Published: February 7, 2023.
1 Introduction
Organizing organizations in the delivery of public
services at least include the implementation of
services, management of public complaints,
management of information, internal control and
outreach to the public. The city government of
Surabaya is the most innovative city in Indonesia in
2021 in providing public services in the field of
population administration. In 2018, the population
and civil registration service of Surabaya city
government also received a six in one public service
innovation award for types of letter services for
moving in, moving out, marriage, divorce, death
certificates and birth certificates.
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This also had an impact on the public satisfaction
index for the public services of the population and
civil registration service of Surabaya city
government. In 2021, the Community Satisfaction
Index value was 89.07 compared to the Community
Satisfaction Index value in 2020 (83.93), an increase
of 5.14. This also happened in 2018 and 2019 for the
previous two years. In 2018, the Community
Satisfaction Index value was 84.64 and there was an
increase in the Community Satisfaction Index value
in 2019 (87.23) of 2.59. The Community Satisfaction
Index value is shown in Figure 1 below.
The implementation of quality public services that
can satisfy the people is expected by the current
Indonesian government. In his speech, President Joko
Widodo said, "We must build new values in work
and public policies of the current central government
and local governments that are responsive, adaptive
and innovative in giving visible meaning to the
regional autonomy agenda which is still a challenge
to realize."
Regarding previous research on the
implementation of public services, this research can
be grouped into two trends. First, research on public
service motivation, in general, focuses on employee
motivation in providing public services to the
community, [5], [6], [7], [8], [9], [10], [11], [12].
Second, research that focuses on organizations in the
process of providing public services, [13], [14], [15],
[16].
Based on the community satisfaction index data
and coverage in various media, the Surabaya city
government received an Innovative Government
Award in the term of One Gate System integrated
public services between the Population and Civil
Registration Service and the Religious Courts as well
as the Surabaya District Court. In 2018, the
Department of Population and Civil Registration of
Surabaya City Government also received a Public
Service Innovation Award for six in one public
service innovation for types of letter services,
including moving in, moving out, marriage, divorce,
death certificates and birth certificates. The
researchers were interested in conducting the best
practice research on the model of implementing
population administration services in the Surabaya
city government. The purpose of this study was to
identify a model for implementing population
administration and civil registration services in the
Surabaya city government.
Fig. 1: Community Satisfaction Survey Results in, 2018, 2019, 2020, & 2021
Source: Data processed by researchers based on, [1], [2], [3], [4].
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2 Literature Review
Previous research on public services has been written
by several researchers who focused on the areas of
public service motivation, public service
performance, and public service organizations.
Wright, Hassan, Christensen, in 2017, [5], conducted
a study entitled Job Choice and Performance:
Revisiting Core Assumptions about Public Service
Motivation. Based on the effect of Public Service
Motivation on performance, it was found that Public
Service Motivation of government employees did not
predict employees’ absences or superiors' assessment
of their performance and extra roles, [5]. This is also
in line with the research conducted by Kevin D.
Ward, in 2019, [8], entitled Suited to Serve: The
Antecedents and Perceptions of Public Service
Motivation in National Service. The results showed
that an employee had motivation in providing public
services when they were initially placed, [8].
Liu, Perry, Tan, Zhou, in 2018, [6], conducted a
study entitled A cross-level holistic model of public
service motivation. The results of the study showed
that the personality of proactive subordinates and
leadership had a positive influence on the motivation
of public service workers, [6]. The motivation for
public service in Korea was written by Sangmook
Kim, in 2018, [7], he conducted research entitled
Public Service Motivation, Organizational Social
Capital, and Knowledge Sharing in the Korean Public
Sector. The results showed that the two dimensions
of public service motivation (interest in public
service and commitment to public values) and the
trust component of organizational social capital are
both positively related to knowledge sharing in the
Korean public sector, [7].
Budiyanti, Yamin, Patiro, in 2019, [9], conducted
a study entitled Public Service Motivation
Measurement: A Test of Perry's Scale in Indonesia.
The results showed that the data collected from civil
servants drawn from various positions in five
provinces confirmed the relevance and validity of a
10-item Public Service Motivation (PSM) four-
dimensional scale as a reflection of the overall good
face and the overall adequate construction, reliability,
and discrimination, [9]. Culture and managerial in the
delivery of public services were written by Sanna
Tuurnas, in 2015, [13], the study entitled Learning to
co-produce? The perspective of public service
professionals. The results of the study showed that
organizational, managerial and cultural support the
development of public services, [13].
Martina Klierova, Jan Kutik, in 2017, [14],
conducted research entitled One Stop Government –
Strategy of Public Services for Citizens and
Businesses in Slovakia. The results showed that the
presence of information technology is very
important, not only for the future of Slovakia, but
also for Europe and the world as a global community,
[14]. Marian Negoita, in 2018, [15], conducted
research with the title Beyond Performance
Management: A Networked Production Model of
Public Service Delivery. The results showed that the
use of performance management as a means of
coordinating and monitoring the production of
decentralized public services had difficulties in
controlling opportunistic behavior, [15].
Pesti, Randma-Liiv, in 2018, [16], conducted
research with the title Towards a Managerial Public
Service Bargain: The Estonian Civil Service Reform.
The results showed that staffing reform brings
changes in three components of the public service
offer: rewards, competence, and loyalty even though
agency-type bargaining is maintained, [16]. Piatak,
Romzek, LeRoux, Johnston, in 2018, [17], conducted
research with the title Managing Goal Conflict in
Public Service Delivery Networks: Does
Accountability Move Up and Down, or Side to Side?
The results showed that the power of informal
accountability plays a bigger role than formal
authority in preventing and reducing conflicting
goals. Conflict of goals appears to be the weakest
when the network administration organization is
responsible for vertical network management and
direct service delivery, [17].
3 Research Methodology
The research used a qualitative research case study
design. This is based on the explanation, [18], if
naturalistic inquiry or qualitative research is a
research method used to understand evidence, social
reality, and assumptions of existing people. This also
refers to the thoughts for, [19], if qualitative research
or naturalistic research tries to find real events in the
research field that are "natural" or natural as they are,
without any manipulation and regulated through
experimentation. This approach is appropriate
because the main question of this study relates to
how to model the implementation of population
administration services in the Surabaya city
government. The first step was to identify the process
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Table 1. Stages of Research on the Implementation of Population Administration Services
Research focus
Stage 1
Stage 3
Model of
Implementation of
Population
Administration
Services in
Surabaya City
Government.
Exploring research data
through in-depth interviews
with leaders and employees.
Collecting and analyzing
related documents.
Conducting Focus Group
Discussion for data
triangulation.
Formulating the findings of the
analysis to obtain a model for
the implementation of
population administration
services in the Surabaya city
government.
of organizing public services at the Population and
Civil Registry Service of Surabaya City Government
based on facts in the field using observational data
mining techniques for all public service delivery
activities; in-depth interviews with leaders, 11
employees and society; collecting and analyzing
public service administrative documents; as well as
conducting focus group discussions to triangulate the
previously obtained data. The second step was coding
with data reduction, data display, and conclusion.
The third step was to formulate the findings of the
analysis to obtain a model for implementing
population administration services in the Surabaya
city government. The research stages are shown in
table 1.
4 Research Results
4.1 Model of Implementation of Population
Administration and Civil Registration
Services
Every public service delivery organization is obliged
to organize and establish public service standards,
including requirements; methods; service duration;
fees; service products; executor competencies;
implementer attitudes; tools and infrastructure; and
handling complaints, suggestions and input.
4.1.1 Public Service Standard
To find out the implementation of public services in
the field of population administration, the Population
and Civil Registration Office has set public service
standards, as stated by the Secretariat Staff of the
Population and Civil Registration Office:
"In the process of providing public services, the
Department of Population and Civil Registration of
the Surabaya City Government has made and
determined service standards, starting with
requirements needed to process population
administration documents; service
mechanisms/procedures; service time; service fees
(free); service products, namely Identity Cards,
Family Cards, Birth Certificates, Death Certificates,
and others. Service facilities and infrastructure are
also in accordance with needs. A mechanism for
complaints, suggestions and input from the public
has also been established. The public can make
complaints or ask questions through the call center,
Instagram, or Twitter of the Office of Population and
Civil Registration."
This is also in line with what was conveyed by the
Head of the General Affairs and Personnel Section of
the Population and Civil Registration Service, as
follows:
"The Population and Civil Registration Service has
set public service standards for all service products
organized by the Population and Civil Registration
Service. Public service standards have also been
socialized to the public. The whole community can
view and download these standards on the website of
the Population and Civil Registration Office.”
After obtaining information from the Head of the
General Affairs and Personnel Section, the
researchers conducted a search on the website of the
Population and Civil Registration Office with a web
link : http://dispendukcapil.surabaya.go.id/ and
found:
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Table 2. Public Service Standard Documents
Mechanism
Requirements/ Blank
Time
Applicant
1. Photocopy of Family Card;
2. Photocopy of Marriage Certificate (for residents who are not
yet 17 years old, but are already married);
3. Photocopy of Birth Certificate;
4. A certificate of arrival from abroad issued by the
implementation agency for Indonesian citizens who come
from abroad due to moving;
Rukun Tetangga
(Neighborhood
Association) and Rukun
Warga (Community
Association)
1. Rukun Tetangga and Rukun Warga make cover letters for making
Resident Identity Cards;
Urban village
1. Residents fill out and sign form F-1.21. (Application Form for
Indonesian Citizen Identity Card);
2. The registration officer records the Population Events and
Important Events in the diary;
3. The registration officer verifies and validates the data;
4. Urban village head signs the Identity Card Application Form;
5. The registrar submits the Identity Card application form to
residents to report to the sub-district head;
Sub-district
1. The registration officer verifies and validates the population data;
2. The sub-district head issues an identity card.
At least 7
working days
Retribution
0 IDR
Reporting Delay Period
- Working days
Administrative Fines
(Late Report)
0 IDR
4.1.2 Implementer Attitude
Regarding the behavior of the service implementers
of the Population and Civil Registration Service
delivered by the staff of the Population and Civil
Registration Office as the Receptionist stating that:
"We always serve the community well, friendly and
polite. Every time the community enters our door, we
always ask 'how can we help you?' We ask them to sit
down first, then provide services according to their
intention and purpose." This is in line with what was
stated by the Secretariat Staff of the Office of
Population and Civil Registration: "Work is part of
worship, especially in serving the community. We
always try to provide good service to the whole
community although sometimes there are also people
who are a bit difficult to explain."
Regarding the public opinion on the behavior of
executors in providing services, Yohana stated as
follows: "In my opinion, the officers were good in
serving. I went to the Population and Civil
Registration Service to legalize birth certificates. At
first, I went to the sub-district, but from the sub-
district to legalize it, I was directed directly to the
Population and Civil Registration Service." Budi S.
Gandi as a resident of the city of Surabaya and also a
lawyer who performs services at the Population and
Civil Registration Service stated: "The service
provided by the officers is good. I have been here
three times to deal with my client because the name
on the diploma was different from the birth
certificate. So, I consulted with the Population and
Civil Registration Service, and in my opinion, the
service is good."
Regarding the competence of executors in
providing services to the community, the Head of
General Affairs and Personnel stated: "In my opinion,
the employees of the Population and Civil
Registration Office have competence in accordance
with their main duties and functions. This is because
all employees have new rules or matters, so all
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employees will be given training regarding
knowledge of new rules as the basis for
administrative services." This is also aligned as
stated by the planning staff, as follows: "The
competence of the employees of the Department of
Population and Civil Registration is in accordance
with the Job Description. So, all employees have
competence. Recently, there has also been
development for employees regarding new
regulations, as well as service training for
employees. There was also training to create
interesting and understandable outreach content
related to administration population management to
the community collaborating with Radio Suara
Surabaya.” Then, the researchers were shown a
picture of training on knowledge of new regulations
and public service training which had also been
published on the Instagram account of the Population
and Civil Registration Service (Fig. 2).
4.1.3 Service Facilities and Infrastructure
Regarding the service facilities and infrastructure of
the Population and Civil Registration Service, the
Secretariat Staff of the Population and Civil
Registration Service stated: "Services to the
community, including making family cards, birth
certificates, death certificates, marriage certificates,
etc., are carried out on the 1st floor at the Public
Service Mall in the Siola Tunjungan Building. When
people experience problems, they can just come to
the office directly, but when there is no problem, it is
usually finished at the service on the 1st floor."
The informant also explained the service process
at the Population and Civil Registration Office:
"Before 2018, the service was still offline. Many
people came to the Public Service Mall. Sometimes
some people did not get a seat while waiting. Since
2018, services could be carried out online with the E-
Lampid application. There have been fewer public
services, even in 2021 and until now in 2022, along
with the Covid-19 pandemic. All people carry out
services online. When they have problems related to
the requirements file or missing information, they
come directly to the Population and Civil
Registration Office. It can be said that the facilities
and infrastructure, such as waiting rooms, waiting
chairs, etc. are all sufficient, right? because now, the
services are online using technology.”
Researchers developed deeper questions to dig up
information related to online services with the E-
Lampid application, the informant explained: "E-
Lampid is a service innovation for the Population
and Civil Registration Service, where services can be
carried out online through the E-Lampid application.
In the E-Lampid application, services can be carried
out for the management of 6 (six) services, namely
services for managing birth certificates, death
certificates, marriage certificates, divorce
certificates, letters of moving in and moving out
which are known as 6 in 1 services.”
Fig. 2 : Employees Training for Population and Civil Registration Service
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Based on the Announcement of the Top 99 of the
minister of State Apparatus Utilization and
Bureaucratic Reform, 6 in 1 service innovations
through the E-Lampid application are included in the
public service innovation program for the Population
and Civil Registration Service. 6 in 1 innovations are
sparked to break down the queue volume for public
service requests at the Population and Civil
Registration Office, brokers who open extortion, and
cut the processing time for files. The people can
process them without coming to the Population and
Civil Registration Office. By using the E-Lampid
application, the community can directly carry out
public services in the administrative field, including
the processing of certificates of birth, death,
marriage, divorce, letters of moving in and moving
out.
The E-Lampid application is currently also being
developed into the E-Klampid application. In the E-
Lampid application, there are 6 (six) types of "6 in 1"
services, while in the E-Klampid application, there
will be 44 (forty four) types of "all in one" services as
stated by the Planning Staff as follows: "We, the
Department of Population and Civil Registration,
always think of providing quality services for the
whole community, fast, precise and easy services for
the community, with a population of the city of
Surabaya that is not small, around two million and
nine hundred. To be able to provide fast, precise and
easy services, we always take advantage of
technology. We developed the E-Klampid application
for online services so that the people can carry out
services independently by registering for an E-
Klampid account, going through the Village, or
going through the District. Regarding how to use the
E-Klampid application, the informant explained: "To
submit services independently, the people must first
create an E-Klampid account via the link:
https://wargaklampid-
dispendukcapil.surabaya.go.id/daftar. After the
people have an E-Klampid account, they can carry
out and get services independently through the E-
Klampid application by logging in to the link:
https://klampid-dispendukcapil.surabaya.go.id./”.
The most data for managing population
administration services through the E-Klampid
application in 2021 are described as follows.
Fig. 3 : Most Services through E-Klampid in 2021
Source: Data processed by researchers based on, [20].
Figure 3 shows that the largest number of
population administration services through the E-
Klampid application amounted to 49,503, with
details of processing 18,554 birth certificates, 14,752
death certificates, 5,981 family biography, 5,343
family cards and 4,873 broken family cards. This
shows that the community is very enthusiastic about
carrying out population administration services
independently through the E-Klampid application.
By using the E-Klampid application, services can
also be carried out anywhere due to online services.
The link image on the web for registering an E-
Klampid account and performing services on E-
Klampid is shown as follows (Fig. 4).
The Planning Staff conveyed: “So, the hope of the
Surabaya city government is that the people can
carry out it independently through online
arrangements, except for making new Electronic
Identity Cards because the data must be recorded
first. However, not all people can process their own
needs online. If some people cannot process their
own online, they can come directly to the domicile
village to be assisted in getting the services needed. If
the people come to the sub-district, they will be
assisted by the sub-district officer. Filling in the
application to the E-Klampid website along with
scans of supporting documents will be carried out by
the registration officer at the sub-district. Then, the
applicant will be given an e-Kitir (electronic kitir)
that has a QR Code to check the progress and the
authenticity of the e-Kitir document. Next, the
applicant just waits for the verification and
validation process of the application data by the
officers at the Population and Civil Registration
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Service. The product will be received in the form of a
pdf file with TTE (Electronic Signature) by the
village registration officer and can be printed at the
village office, so no need to wait for long."
The data on the number of birth certificates and
death certificates that have been issued by the
Surabaya City Population and Civil Registration
Service from January to July 2021 are shown as
follows (Fig. 5 and Fig. 6).
Fig. 4 : E-Klampid account registration page
Fig. 5 : Issuance of Birth Certificate in 2021
Source: Data processed by researchers based on, [20].
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Fig. 6 : Issuance of Death Certificate in 2021
Source: Data processed by researchers based on, [20].
Based on the data above, from January to July
2021, the Surabaya City Population and Civil
Registration Office has issued 37,636 birth
certificates and 23,363 death certificates. This shows
that the Surabaya City Population and Civil
Registration Office in 2021 in the condition of the
Covid-19 pandemic provided online services to the
community with the E-Klampid application. This
means that the residents could carry out services
independently or through the domicile village.
Regarding the facilities and infrastructure in the
form of space and furniture for service areas at the
Population and Civil Registration Office, the
Secretariat Staff stated as follows: "At the Population
and Civil Registration Office, the service room for
the community is made as comfortable as possible. It
is in the front lobby, and there is the work space for
all employees of the Population and Civil
Registration Service behind it. The service room
consists of a reception desk, tables and sofas for
service applicants. The atmosphere of the room is
made the same as in cafes, I hope that the applicants
will not get bored while waiting.”
This is also in line with what was stated by
Yohana as the service applicant as follows: "I am
currently processing the legalization of birth
certificates. In my opinion, the waiting room is
comfortable. The atmosphere is good like in a cafe.
The place is also clean."
Based on the researchers’ observations about the
space and furniture of the service area at the
Population and Civil Registration Office, it can be
described as follows: "The service area is made into
a concept like a cafe. It is named ‘Cafe Pelayanan
Adminduk.’ After the entrance, there is a receptionist
table to ask for service. The receptionist always
greets first, asks what can be helped and invites to
have a seat. Sofa chairs are arranged in a circle with
one table in the middle which makes it easy to
communicate and have a discussion. The lighting and
the color of the wallpaper are also very comfortable
to feel. There is also an interior to place an award
plaque, or from external parties who visit the
Population and Civil Registration Service of
Surabaya City Government.
The researchers also documented the results of
observations of the service room at the Population
and Civil Registration Office in the form of
photographs. Some of the service activities of the
service officers provided to the community were also
a concern of the researchers in doing the
observations. The picture documentation of the space
and activities in providing services to the community
are presented in the following.
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Fig. 7 : Picture documentation at the population administration service room
5 Discussion
The Department of Population and Civil Registration
of Surabaya City Government has made and
determined public service standards for all types of
services, namely requirements, procedures, duration,
costs and service products. In total, there are 54 types
of service standards. The behavior of service
providers at the Population and Civil Registration
Office is good in providing services with a friendly,
polite, and responsive attitude to all applicants. The
population and civil registration service always
adheres to provide fast, precise and easy services and
has a value that the work of serving is also part of
worship.
This is in line with the findings, [8], [6], [7], that
an employee has motivation in providing public
services since she/he starts working. All employees at
the Population and Civil Registration Service have
competence in accordance with the main tasks of
their respective functions. The Population and Civil
Registration Service always upgrades by providing
training on changes or new regulations related to
population administration and services to the
community. It also provides training in creating
information about population administration as
interesting and understandable content by the
community.
The implementation of population administration
services at the Population and Civil Registration
Office of Surabaya City Government is carried out
online through the application E-Klampid so that
people can process it independently, except for
making new Electronic Identity Cards because the
data must be recorded first. This is in line with the
findings, [14], showing that the presence of
information technology is very important, not only
for the future of Slovakia, but also for Europe and the
world as a global community in order to provide fast,
accurate and quality public services to the people.
If some people cannot process their own online,
they can come directly to the domicile sub-district to
get the services they need. People who come to the
village office will be assisted by the village officer to
fill in the application on the E-Klampid website along
with scans of supporting documents. Then, the
applicant will be given an e-Kitir (electronic kitir)
that has a QR Code to check the progress of the
application and the authenticity of the e-Kitir
document. Next, the applicant just waits for the
verification and validation process of the application
data by the Population and Civil Registration Service
officers. The product will be received in the form of a
pdf file with TTE (Electronic Signature) by the sub-
district registration officer and can be printed at the
sub-district office. Service facilities and
infrastructure at the Department of Population and
Civil Registration are good. The service room is
comfortable and clean with a space concept like a
cafe named ‘Cafe Pelayanan Adminduk.’ Sofa chairs
are arranged in a circle with a table in the middle
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which makes it easy to communicate and discuss.
The lighting and the color of the wallpaper are also
comfortable to feel. There is also an interior to place
various information and award plaques from external
parties.
6 Conclusion
The model for the implementation of population
administration and civil registration services at the
Population and Civil Registration Service of
Surabaya City Government is in accordance with
Law Number 25 of 2009 concerning the
administration of public services. The services also
emphasize on the use of technology to provide fast,
precise and easy services. In the process of providing
services, the Department of Population and Civil
Registration has established public service standards
as a reference in the process of providing public
services to the community. The behavior of service
providers at the Population and Civil Registration
Office is good in providing services with a friendly,
polite, and responsive attitude to all applicants. The
population and civil registration service always
adheres to provide fast, precise and easy services, and
has a value that the work of serving is also part of
worship. The ability of the organization to respond is
fast on unexpected changes in fulfilling the demands
and needs of an increasingly changing community.
The Population and Civil Registration Service of
Surabaya City Government has a responsive behavior
in providing services to the community based on the
community's demands for better services.
In addition, all employees at the Population and
Civil Registration Office have competence in
accordance with the main tasks of their respective
functions. The Population and Civil Registration
Office always upgrades by providing training on
changes or new regulations related to population
administration and services to the community, as well
as providing training in creating interesting and
understandable information about population
administration by the community. The
implementation of population administration services
at the Population and Civil Registration Office of
Surabaya City Government is carried out online
through the E-Klampid application so that the people
can process it independently, except for making new
e-Identity Cards because the data must be recorded
first. The Department of Population and Civil
Registration always uses technology to provide easy
and fast services. A technological approach must be
taken in carrying out agile governance. Easy, fast and
precise services will be realized by utilizing
technological developments as carried out by the
Department of Population and Civil Registration.
If the people cannot process their own online, they
can come directly to the domicile sub-district to get
the services they need. People who come to the urban
village will be assisted by urban village officers to
fill in the application on the E-Klampid website along
with scans of supporting documents. Then, the
applicant will be given an e-Kitir with a QR Code to
check the progress of the application and the
authenticity of the e-Kitir document. Next, the
applicant only needs to wait for the verification and
validation process of the application data by the
Population and Civil Registration Service officer.
The product will be received in the form of an
Electronic Signature pdf file by the sub-district
registration officer and can be printed at the sub-
district office. Service facilities and infrastructure at
the Department of Population and Civil Registration
are good. The service room is comfortable and clean
with a space concept like a cafe named 'Cafe
Pelayanan Adminduk.' Sofa chairs are arranged in a
circle with one table in the middle which makes it
easy to communicate and discuss. The lighting and
the color of the wallpaper are also very comfortable
to feel. There is also an interior to place various
service information that can be accessed easily by the
community.
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Contribution of Individual Authors to the
Creation of a Scientific Article (Ghostwriting
Policy)
Hardi Warsono, Conceptualization, Methodology,
Writing Review & Editing, Funding Acquisition.
Ahmad Suprastiyo, Conceptualization,
Methodology, Investigation, Resources, Writing
Original Draft, Writing Review & Editing, Funding
Acquisition.
Retno Sunu Astuti, Methodology, Investigation,
Writing Review & Editing, Funding Acquisition.
WSEAS TRANSACTIONS on ENVIRONMENT and DEVELOPMENT
DOI: 10.37394/232015.2023.19.9
Hardi Warsono,
Ahmad Suprastiyo, Retno Sunu Astuti
E-ISSN: 2224-3496
109
Volume 19, 2023
Sources of Funding for Research Presented in a
Scientific Article or Scientific Article Itself
No funding was received for conducting this study.
Conflict of Interest
The authors have no conflicts of interest to declare
that are relevant to the content of this article.
Creative Commons Attribution License 4.0
(Attribution 4.0 International, CC BY 4.0)
This article is published under the terms of the
Creative Commons Attribution License 4.0
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