The Impact of Tourism on the Intersectoral Development in Azerbaijan
NAILA AKHUNDOVA
Azerbaijan State University of Economics (UNEC)
AZERBAIJAN
Abstract: This article discusses the impact of tourism on intersectoral development in Azerbaijan. The study
collected and analyzed the data on tourist activities in the country with the purpose of developing strategies that
would further boost the tourism sector in the economy of Azerbaijan. Data was collected from the State
Statistics Committee of Azerbaijan, the Ministry of Transport, Communications and High Technologies, the
World Bank and other sources for the study. The study revealed that to boost the nation’s tourism sector, there
is a need to increase the budget and funding of the sector and also promote the made in Azerbaijan tourism
products both in the domestic and world markets.
Key-Words: Tourism, Azerbaijan, economy, tourism market, dynamics; development.
Received: June 21, 2021. Revised: April 27, 2022. Accepted: May 23, 2022. Published: June 14, 2022.
1 Introduction
Today tourism is considered one of the most
profitable service sectors. Its development brings
tangible benefits to the economy. Today many
countries successfully replenish their budgets
through tourism.
Tourism is not only a source of income, but also an
aid to building strong international relations. The
development of tourism strengthens relations
between countries and cultures and increases socio-
economic business activity. The era of education
and technology makes life much easier and
increases the need for travel. Countries with rich
nature, architecture, culture, history have more
chances to attract many tourists, Azerbaijan has
such opportunities.
Tourism has a huge impact on the development of
the country's economy in different sectors Growing
economic activity is supported by the tourism
services sector. Many of these reasons make
tourism very attractive to solve socio-economic
problems. Increased investment in tourism benefits
the economy of the country. In Azerbaijan, tourism
has also become one of the main service sectors. In
general, tourism in Azerbaijan has greatly
increased its importance after independence. This
sector was a priority for the government and many
programs were developed to develop tourism in
Azerbaijan. As a result of all this, both foreign and
local investments rushed into Azerbaijan. Tourism
sector is very important for Azerbaijan because it
will bring a lot of positive results if this sector is
controlled by the right rules and decisions.
Baku is the main tourist center of Azerbaijan. The
climate, rich nature, monuments of material culture
of Azerbaijan contribute to the development of new
types of tourism. Tourist resources from the point
of view of the development of historical,
ecological, natural, cultural, sports and exotic types
of tourism are very promising.
In Azerbaijan, the history of tourism, which in our
time has a serious impact on economic
development and is of great strategic importance,
dates back to the beginning of the 20th century. In
1908, one branch of the Crimean-Caucasian
Mountain Club began to function in Baku. The
main task of this department was to organize
excursions and conduct research related to tourism
in the Caucasus.
Tourism in Azerbaijan is developing as an
important attribute of the modern way of life and
culture, a form of international relations. On June
4, 1999, the Law "On Tourism" was adopted. In
2001, the Ministry of Youth, Sports and Tourism
was established. By the decree of the President of
the Republic of Azerbaijan dated January 30, 2006,
the Ministry of Culture and Tourism was
established on the basis of the abolished ministries
of culture and ministries of youth, sports and
tourism. In 2006, the Institute of Tourism began to
function in the republic. The Republic of
Azerbaijan has signed with 16 states (Turkey,
China, Poland, Italy, Bulgaria, Greece, etc.)
intergovernmental agreements on cooperation in
the field of tourism.
Since 2002, the Azerbaijan International Tourism
Exhibition "AITF" has been held in Baku every
year, the tourism opportunities of the republic are
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demonstrated at international tourism exhibitions
(London, Moscow, Berlin, Istanbul, Muscat, Al-
Kuwait, Tashkent, Tbilisi, Kiev, etc.). In September
2006, the 5th conference of tourism ministers of the
Organization of Islamic Conference member
countries was held in Azerbaijan and the "Baku
Declaration" was adopted.
After the approval of the State Program for the
Development of Tourism in the Republic of
Azerbaijan in 2002-2005, tourism resources are
effectively used in the country. In order to ensure
the development of tourism on the territory of the
republic in 2002, 7 main tourist routes were
identified (Baku-Khachmaz, Baku-Astara, Baku-
Balaken, Baku-Gazakh, Baku-Absheron Peninsula-
Gobustan, Baku-Nakhchivan, Baku-Shusha),
meeting international standards.
The expansion of entrepreneurial activity in the
country had a positive impact on the development
of the tourism sector and the formation of the
tourism industry. Currently, there are more than 50
tourist organizations operating in Baku. Khazar
Tour Travel, İmprotex Travel, Azal, SİLTD, BTİ
Azerbaijan, Caspian Travel, PASHA Travel are
major travel companies in the country. The five-
star Hyatt Regency hotel, which is part of the
world's largest hotel chain, Grand Hotel Europe,
Radisson SAS Plaza Hotel, Park Hyatt Baku,
Excelsior Hotel Baku, Holiday Inn Baku Airport,
operates in Baku. , "Abşeron", "Park Inn By
Radisson Baku Hotel" and others [1].
2 Methodology
As a methodology, Scientific approach were used
in the process of conducting the study on the
impact of tourism on the intersectoral development
of Azerbaijan. Using scientific approach, the
researcher was able to highlight the dynamics and
structure of tourism in the country, predict the
development of types and forms of tourism. This
method was adopted because it was more accurate
in modeling the characteristics of intersectoral
development of the Azerbaijani economy. The
researcher believes that theoretical methods make
the task of understanding the essence of tourism, its
legislative aspects and the specifics of the
development of the tourism sector in Azerbaijan
more cumbersome hence the adoption of the
scientific methods.
The main goal of this research paper is to study the
tourism activities and the volume of the tourist
flow, both inbound and outbound in Azerbaijan.
The data for this research was gathered from the
State Statistics Committee of Azerbaijan, the
Ministry of Transport, Communications and High
Technologies, the World Bank and other sources
including online sources .
3 Literature Review
In a recent paper presented at the 55th International
Scientific Conference on Economic and Social
Development on the main directions of the
development of tourism in the economy of
Azerbaijan Aliyeva [2] maintained that ensuring
sustainable economic development is only achieved
through the growth of non-oil sectors. This
important task of developing a post oil economy is
one of the challenges that faces most oil producing
countries across the globe including Azerbaijan.
In prospect, numerous studies show that tourism is
one of the leading sectors of the non-oil sector in
terms of its prospects. Alieva [3] assesses a number
of factors and conditions that ensure the sustainable
development of the tourism industry, creating
conditions for the country's progress and its
competitiveness in the international rating of
tourism competitiveness. Analyzing the current
situation and the possibility of sustainable
development of domestic and inbound tourism in
Russia, Bunakov [1] cited Azerbaijan tourist
destination. The article shows that Azerbaijan has
great potential in the field of tourism. Travel
products and services that have great potential for
generating high income always require attention
and adaptation to the wishes of consumers in world
practice. Supporting private initiatives for the
development of tourism products in the Republic of
Azerbaijan, Fostering favorable coordination at the
local and regional levels, targeting consumer
demand, strengthening regional and thematic
product development goals, and aligning interesting
and attractive products with each other are
important points [4].
This includes travel programs that Azerbaijan has
to offer to adventure seekers, as well as wine
tourism, German or Jewish heritage. These
opportunities must be presented to the foreign
visitors. The presence of both traditional and
modern treatment facilities in Azerbaijan, the
country's rich resources such as Naftalan oil and
Salt Mountains in the Nakhchivan Autonomous
Republic, is assessed as an opportunity for the
development of health tourism and the influence of
the private sector, which was identified as the goal
of supporting the tourism sector through the state -
private partnerships [5].
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In other words, we have the inseparability of
production and consumption of tourism services.
This situation allows us to conclude that tourism is
a single dynamically functioning system of
services, which includes various economic entities.
According to available data from the directory of
the International Trade Organization the strategy of
the tourism sector of Azerbaijan today focuses on
event tourism, such as holding business
conferences and international sports events. At the
same time, the offers of airlines have been
significantly expanded and visa procedures have
been simplified, and Azerbaijan will be opened for
ordinary tourists. In April 2016, an Open Skies
Agreement was signed between Azerbaijan and the
United States.
To attract more tourists to Azerbaijan, the
government has simplified the visa regime by
creating the ASAN Visa System to process
electronic visas within three days of application
(three hours with expedited fee) for citizens of the
countries concerned, including the United States. In
addition, in June 2016, the cost of a single entry
tourist and transit visa was reduced from $ 50 to $
20. A presidential decree of February 2017 created
“fast-track” routes, including the addition of ASAN
payment and visa terminals, to enter Azerbaijan
through border checkpoints from neighboring
countries - Georgia, Iran, Russia and Turkey [6].
According to the State Statistical Committee of the
Republic of Azerbaijan, as of 2019, there were 596
hotel facilities in the country. In 2019, the number
of tourists visiting Azerbaijan increased by 11.3%
compared to the previous year. Approximately 29%
of them were from Russia, 22% from Georgia, 10%
from Turkey, 8% from Iran, 2% from UAE, 2%
from Saudi Arabia and 2% from India, and the rest
came from other countries.
In an article on "The tourism sector of Azerbaijan -
opportunities and obstacles", Hashimli [7] noted
that Azerbaijan, with its huge tourism potential and
a wide variety of its natural resources, historical
values, cultural values and events, way of life,
attractions, has an effective, tourist industry and
offers a wide range of products that can meet the
demand of various market segments, including the
needs of the most sophisticated and demanding
travelers.
However, the share of Azerbaijan in cultural,
natural, special tourism, cruise tourism, business
meeting and intensive tourism market segments
does not correspond to its huge potential, huge
diversity and what it really offers [8].
In some areas, significant lags are felt. In fact, there
is a huge development potential for Azerbaijan, in
order to increase its share in various market
segments, as well as for the further development of
the tourism industry, it is necessary to diversify
some areas. There is a general consensus,
supported by research findings, that Azerbaijan.
Akbulaev and Mirzayeva [9] emphasized that the
role of the tourism sector is extremely important in
the macroeconomic development and development
of the country. In his research, Gandilova [10]
examined the links between the country's economy
and the tourism industry, as well as the extent to
which positive and negative factors affect
economic indicators. In this study, it is mentioned
that the tourism sector is important for the
Azerbaijan economy. Aliyev at al. [11] in their
study, they tested whether there is a link between
tourism and export earnings and concluded that the
tourism sector contributes to export-led economic
growth.
Ahmadov at al. [12] in their study, they emphasized
that it is to activate local potentials in the non-oil
sectors of Azerbaijan, and that it is important to
implement regional development policies in the
tourism sector in the country.
4 Features of the Functions of the
Inter-Industry Relationship of
Tourism
As a multinational and multi-confessional state, the
Republic of Azerbaijan pursues a policy of full
integration into the international community,
attaches great importance to the development of
mutual relations, relations of bilateral and
multilateral cooperation in the international arena.
The religious policy of the government of
Azerbaijan is based on the construction of a
democratic state, the principle of regulating
relations between the state and religion in the
national-religious and legal dimensions.
Azerbaijan, located at the intersection of East and
West, is a multicultural society. More than 40
minorities and ethnic groups live in Azerbaijan.
In addition to the built international airports in
major cities and resort destinations, Azerbaijan has
domestic flights to major cities and tourist centers.
Highways cross the entire country; regular
comfortable bus routes and bus tours make travel in
Azerbaijan easy and enjoyable. Transport
infrastructure and efficiency of services, as well as
a developed transport infrastructure and efficiency
of services, as well as a developed system of
communication networks meet all the requirements
of modern tourism [13].
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So, the benefits of tourism development for the
country include:
an increase in cash flow to the region,
including the inflow of foreign currency;
growth of gross domestic product;
creation of new jobs;
reforming the structure of recreation, which
can be used by the local population;
raising capital, including foreign;
an increase in tax collections in the host
region.
However, the costs of tourism development are
manifested in the fact that it:
affects the rise in prices for local goods and
services, for land and other natural
resources and real estate;
promotes the outflow of money abroad for
tourist imports;
causes environmental and social problems;
may harm the development of other
industries.
Currently, in accordance with the WTO
classification, domestic and international tourism
are distinguished, with the former dominating.
Domestic tourism accounts for 75-80% of the total
number of tourists in the world, respectively, in
terms of financial results in many countries, it
significantly exceeds foreign.
Azerbaijan has great potential both for the
development of domestic tourism and for the
reception of foreign travelers. The country has a
rich historical and cultural heritage and untouched
wilderness.
Inbound and domestic tourism in Azerbaijan is
represented by a wide variety of types. The most
actively developing ecological, sports, educational,
business, health-improving, fishing, hunting, event
and gastronomic types of tourism [14].
According to the available data of the Ministry of
Statistics of Azerbaijan for 2001-2019, the number
of tourists who came to the country increased from
820 people to 30,950 people, the number of tourists
leaving for rest increased from 10 thousand 859
people to 68 thousand 557 people. The dynamics of
changes in inbound and outbound tourism is
presented in Table 1.
Table 1. Dynamics of change in the number of tourists from 2001-2019 in Azerbaijan, in people
2002
2003
2005
2007
Accepted and sent
tourists, total (people)
15 524,0
24 641,0
40 008,0
56 290,0
Accepted (human)
4 753,0
12 105,0
16 858,0
12 356,0
Sent (person)
10 771,0
12,536,0
23 150,0
43 934,0
2009
2010
2012
2014
Accepted and sent
tourists, total (people)
59 700,0
69 923,0
101 431,0
101 406,0
Accepted (human)
17 009,0
17641,0
23 440,0
10 657,0
Sent (person)
52282,0
77 991,0
90 749,0
2016
2017
2019
Accepted and sent
tourists, total (people)
63 543,0
77 587,0
99 507,0
Accepted (human)
8 949,0
13 455,0
30 950,0
Sent (person)
54 594,0
64 132,0
68 557,0
The most significant problems requiring close
attention and a serious approach are the insufficient
development of the tourist infrastructure.
The development of tourist infrastructure cannot be
limited only to the creation of a new and
reconstruction of the existing hotel fund. It is
extremely important to large-scale construction of
not only new accommodation facilities, but also
related infrastructure, which includes transport,
food outlets, the entertainment industry, tourist
display facilities, etc.
The placement of newly built tourist complexes
should take into account the nature of supply and
demand, which is directly related to the availability
of tourist resources and conditions for staffing. In
addition, it is necessary to take into account the
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environmental requirements and the economic
feasibility of creating new facilities. The structure
of inbound tourism is presented in Table 2.
Table 2. Structure of inbound tourism to Azerbaijan, thousand people
Indicator
2012
2013
2014
2015
2016
2017
2018
2019
The number of
foreigners and
stateless persons
who arrived in
Azerbaijan
2 484,1
2 508,9
2 297,8
2 006,2
2 248,8
2 696,7
2 849,6
3170,4
for tourist
purposes
1 985,9
2 129,5
2 159,7
1 921,9
2 044,7
2 454,0
2 605,3
2863,5
recreation,
recreational
tourism
687,8
705,2
709,9
668,8
697,1
839,3
1 042,4
1164,0
business tourism
595,3
648,9
670,5
632,3
691,7
834,4
787,4
850,5
medical tourism
43,0
46,2
46,3
36,5
41,5
49,1
63,1
63,9
religious tourism
13,2
13,7
13,7
11,5
12,6
14,7
15,3
16,6
visit relatives,
friends
607,8
673,7
677,1
542,0
562,0
674,9
651,6
719,9
for other tourist
purposes
38,8
41,8
42,2
30,8
39,8
41,6
45,5
48,6
for other purposes
498,2
379,4
138,1
84,3
204,1
242,7
244,3
306,9
Table 3. Structure of outbound tourism abroad from Azerbaijan in thousand people
Indicator
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
The total
number of
Azerbaijani
citizens
traveling
abroad
2 362,5
3 175,6
3 550,2
3 874,4
4 284,7
4 244,3
4 095,8
4 281,9
4 108,9
4 908,1
5567,7
for tourist
purposes
1 145,1
1 819,6
2 308,2
2 828,9
3 306,7
3 319,4
3 256,2
3 592,1
3 447,4
4 096,7
4347,3
recreation,
entertainment
tourism
428,3
729,3
513,1
897,6
1 053,9
1 014,6
1 045,2
1 096,1
1 054,9
1 126,3
1251,7
business
tourism
660,7
986,3
1 150,3
1 172,3
1 290,9
1 277,8
1 185,3
1 371,6
1 306,5
900,2
848,8
medical
tourism
29,8
43,7
92,6
116,5
169,0
169,8
140,0
192,7
189,6
288,6
268,8
religious
tourism
19,4
41,3
64,0
66,2
82,5
117,8
133,5
127,1
120,1
245,3
250,0
visit relatives,
friends
344,1
443,5
579,9
565,0
592,6
613,9
586,1
844,5
876,4
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for other
tourist
purposes
6,9
19,0
144,1
132,8
130,5
174,3
159,6
190,7
190,2
691,8
851,6
Other goals
1 217,4
1 356,0
1 242,0
1 045,5
978,0
924,9
839,6
689,8
661,5
811,4
1220,4
Analysis of the current state of tourism in
Azerbaijan shows that in recent years this area has
developed dynamically and steadily in general;
there is an annual increase in the domestic tourist
flow.
The rapidly growing demand for tourism services
within the country has caused a boom in the
construction of small hotels, mainly in resort
regions, as well as an increase in the number of
international hotel chains in Baku. In addition,
domestic hotel brands are being created.
The volume of investment proposals for hotel
construction in the regions of the country has
sharply increased from both foreign and domestic
investors.
Thus, in order for ecological tourism to have a real
positive impact on the economy and social sphere
of the country, as well as to really become a
priority, it must meet three main criteria.
1. Orientation of tourists to the consumption of
environmental resources.
2. Preservation of the natural environment.
3. Maintaining the traditional way of life of the
population of peripheral regions.
5 Intersectoral Model of Tourism
Development in Azerbaijani
Tourism in Azerbaijan has been one of the
important sectors of the Azerbaijani economy since
over the years. According to Azerbaijan’s Centre
for Economic and Social Development, Azerbaijan
is in 39th place among 148 countries in tourism
competitiveness indicators [15]. The World Travel
and Tourism Council counted Azerbaijan among
the top ten countries with the greatest increase in
visitor exports between 2010 to 2016. According to
Hope [16], the country recorded the world's fastest-
developing travel and tourism economy (a 46.1%
increase) in 2017. To promote tourism, Azerbaijan
has invested in espeically sprting activities
including sponsoring the Atletico Madrid jerseys
reading "Azerbaijan Land of Fire". In 2018, the
country also launched a new tourism brand and a
slogan "take another look" were introduced [17].
The Ministry of Culture and Tourism of the
Republic of Azerbaijan has consistently worked on
expanding cooperation in the field of international
tourism thereby giving credence to tourism as one
of the sectors of the Azerbaijani economy that has
been developing rapidly in recent years. The
location of the "land of fires" at the junction of
Europe and Asia makes it very attractive for the
development of the tourism business. Of the 11
existing climatic zones of our planet, 9 are
represented on the territory of Azerbaijan, ranging
from subtropics to high-mountain alpine meadows.
The Ministry of Culture and Tourism of the
Republic of Azerbaijan also conducts consistent
work aimed at expanding cooperation in the field of
international tourism.
The Republic of Azerbaijan in September 2001 was
elected a full member of the World Tourism
Organization (WTO). This allowed us to have the
right to vote in the WTO General Assembly, to
participate in all the activities of this organization
and, adopting the experience of advanced countries
in the field of tourism, to integrate into the world
family of the tourism community.
Along with membership in the WTO, multilateral
relations in the field of tourism are established and
developed with such organizations as the
Organization of the Islamic Conference, the
Organization for Economic Cooperation of the
Black Sea Countries, GUUAM, the Organization
for Economic Cooperation, ESKAP, OECD, the
Tourism Council of the CIS countries and in within
other regional and global organizations.
Thus, representatives of the Ministry of Culture and
Tourism of the Republic of Azerbaijan took part in
the XV Beijing session of the WTO General
Assembly, at the conference of the ministers of
tourism of the OIC member countries, which took
place in Saudi Arabia and Malaysia, at the
meetings of the working group of the BSEC
countries, held in Turkey, Albania and Greece.
In addition, in the capital of Azerbaijan, the
Ministry of Culture and Tourism held an
International Conference on "Tourism
Opportunities in the BSEC Region". The BSEC
member countries also took part in the work of this
conference at the level of deputy ministers.
The Ministry of Culture and Tourism of the
Republic of Azerbaijan has established close ties
and established regular meetings with the tourism
departments of countries such as Turkey, Austria,
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Greece, Russia, Georgia, Ukraine, Uzbekistan and
others.
6 Inter-sectoral Relationship of
Tourism
6.1 The Link between Tourism and Industry
Azerbaijan has been intensively building up its
non-oil sector in recent years. Thanks to this, the
country avoided the "Dutch syndrome". About 50%
of GDP is generated in the non-oil sector, and,
according to forecasts, dependence on oil will
significantly decrease in the near future. The
tourism sector in Azerbaijan is under active
development under the supervision and support of
the state.
However, the role and place of the Republic of
Azerbaijan in the world market of services is
insignificant in conditions of tough competition
from the leading countries and in the conditions of
transformation of the economic model.
But the Republic of Azerbaijan has a certain
growth potential due to the active development of
the national market of tourist services [1].
6.2 The Link between Tourism and
Agriculture
Agrotourism is a type of tourism that attracts
tourists interested in activities in the agricultural
sector. If we go into a little more detail, let's
imagine such a picture. Today, the vast majority of
people in the world who have the opportunity to
travel live in cities. In cities, people work more in
the office (banking, education, health, etc.), so it is
more interesting and attractive for them to be in the
bosom of nature, with hardworking people in rural
areas. However, the difference of agritourism is
that this type of tourism allows tourists to be closer
to the agrarian sector, to work with local farmers,
to eat together, to sleep in conditions suitable for
farm life, in short, to feel like a full farmer. This is
what distinguishes agro-tourism from other areas of
tourism [18],
According to the data of Sputnik Azerbaijan and
the State Tourism Agency of the Republic in
Azerbaijan, together with an American
organization, a guide on agritourism has been
prepared [19].
This became possible as a result of cooperation
between the State Agency, the Azerbaijan Tourism
Bureau and the United States Agency for
International Development (USAID), as a result of
a webinar held on June 11 on the potential of agro-
and ecotourism in Azerbaijan. De noted that
Azerbaijan has great opportunities in the field of
agro- and ecotourism, given the development of
agriculture in the country.
The development of rural tourism is one of the
priorities of the strategic roadmap of the republic in
the field of tourism.
In addition, it should be noted that the expected
growth of interest in agritourism in the post-
pandemic period and the presence in the country of
ample opportunities to work in this direction.
Under the Ministry of Agriculture, Agrarian Supply
and Procurement OJSC operates, which supports
sales channels for farm products, and thereby
allows the implementation of the "From city to
village" project to attract tourists to rural regions.
In addition, American investors and tourists are
interested in such interesting villages as Kish, Nij,
Khinalig. These places, which are not covered by
modern global trends and have preserved unique
traditions and lifestyle, can become the main
centers for the development of rural tourism.
New tourist entertainment facilities will soon
appear in the Bashbarmak Mountain reserve.
Azerbaijan is developing a program for the
restoration of agriculture. As a result of the victory
in the military conflict in the fall of 2020,
Azerbaijan regained control over a number of areas
previously under the control of Armenian forces,
both in the former Nagorno-Karabakh Autonomous
Region itself and around it. After that, Baku faced
the question of restoring infrastructure and
developing these territories.
6.3 Relationships between Tourism and the
Service Sector
Today, in the context of a pandemic, the tourism
sector needs to rebuild to new technologies,
increasing the presence of artificial intelligence
technologies and robotic automation of business
processes, this area is likely to gain popularity, but
when introducing this technology, it is important to
remember that in order to overcome inefficiency, it
is necessary to completely revise existing methods
of work, and not just solve problems and
implement in stages, taking into account the
demand for certain services.
Providing travel industry discounts or rewards can
act as a motivating force. A customer recognition
application based on facial recognition technology
can be used to help customers and reduce the cost
of establishing relationships with modern
customers [20].
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Automation and artificial intelligence are reshaping
many of the factors of competitive advantage in the
tourism markets and capital raising - in customer
service and transaction support - which, in turn,
have significant indirect effects on the operations,
talent patterns and business strategies of market
participants.
The introduction of innovative technologies,
especially cognitive technology automation
technologies, in customer service departments can
help improve efficiency and create new sources of
growth. Operating units will be able to expand
sources of income and increase their stability by
splitting the costs of settlement and clearing
operations between all parties to the transaction.
6.4 Relationships between Tourism and the
Transport Sector
First of all, the development of tourism directly
depends on the developed infrastructure.
Projects to improve cross-border connectivity make
up the bulk of investments in the transport sector in
Azerbaijan. These include large-scale road and rail
projects, as well as ports, which aim to increase
Azerbaijan's connectivity with neighboring
countries as well as other international markets.
One of the most important projects is the
Afghanistan - Turkmenistan - Azerbaijan - Georgia
- Turkey transport corridor worth 2 billion US
dollars, aimed at increasing the economic
integration of the participating countries through
increased trade within the region [13].
Various projects are also part of the North-South
International Transport Corridor initiative, such as
a 7,200 km freight route linking India, Iran,
Azerbaijan and Russia by sea, rail and road to
improve connectivity and reduce transport costs
[eleven].
Another example is the Astara-Astara railway, a $
1 billion project that is expected to become the
second railway line between Iran and Azerbaijan.
At the same time, the US $ 651 million Railway
Development Program is aimed at the
reconstruction of the Sumgait-Yalama railway line
connecting Azerbaijan with Russia, which is also
considered one of the main branches of the North-
South railway corridor of the CAREC corridors.
[21]
To the category “Highways; railways ”refers to
projects that include both rail and road components,
and“ multimodal transport ”refers primarily to
logistics centers. Source: OECD study based on
databases as of June 2019.
6.5 Relationships between Tourism and the
Banking Sector
The Azerbaijan-Russian Business Council was
established in 2016 with the aim of expanding trade
and economic relations between the two countries
through the development of cooperation between
Azerbaijani and Russian business circles. Members
of the Azerbaijan-Russian Business Council are
representatives of large, medium and small
businesses operating in the spheres of the economy,
such as: agriculture, mechanical engineering,
petrochemicals, banking, logistics, tourism, etc.
Alliance "Tourism" from Azerbaijan is engaged in
supporting the tourism business in Azerbaijan,
attracts new tourism products and services, for
example, if airlines want to start air communication
between countries, the alliance acts as an
intermediary in establishing contacts with relevant
structures in Azerbaijan. In addition, the alliance
helps to solve the problems faced by tour operators
and raises them at the state level.
The Tourism Alliance was established jointly by
the Azerbaijan-Russian and Russian-Azerbaijan
Business Councils on the sidelines of the Tenth
Russian-Azerbaijan Interregional Forum on
November 23, 2019. The activities of the alliance
are aimed at expanding the interaction of
businesses in the field of tourism, increasing the
tourist flow between the two countries, creating
joint tourism products, developing regional
tourism, etc.
Tourism activities in the republic have a positive
effect on the inflow of capital into the country,
attracting new personnel for the local population, as
well as on the development of the banking sector,
since attracting investors to the country thereby
imposes obligations and the need to expand the
business of joint companies that open their offices
and representative offices, and they also conduct
international settlements by opening accounts in
banks in Azerbaijan, and increase the need to use
the latest technologies to pay for travel services,
book rooms, pay for souvenirs, services, etc.,
through retail outlets, terminals, payment terminals
for various tourist services.
As a result of these changes, banks and fintech
companies are rethinking their approaches to the
use of data and introduce new models of interaction
with customers in the new digital reality. The
fintech companies is making it possible for tourists
to handle transaction through apps instead of
visiting banks and other financial institutions to
complete a transaction. The outbreak of the
COVID 19 pandemic which brought about lock
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downs and the introduction of social distancing
rules and regulations is forcing all the stakeholders
including the banking sector, entrepreneurs,
services and tourism industries to make key choices
revert to the use of technology in their service
delivery. This is because successful digital
transformation usually depends on a sequence of
administrative practices, innovation choices, and
governance adjustments.
6.6 Relationships between Tourism and the
Banking Sector in Trade
Since 2018 in Azerbaijan, in the banking sector, it
has become relevant to solve a number of problems
related to settlements, the process of updating
outdated systems, the introduction of advanced
technologies and business models, in order to
increase competitiveness and customer
expectations, taking into account security, given
case, the implementation of a new strategy of
sustainable development strategy.
Banks that take advantage of the new opportunities
will have a chance to gain an edge and thus be able
to balance long-term goals and short-term
performance requirements.
Today, the banking sector is inextricably linked
with tourism, since everywhere with the
development of entrepreneurship new cafes, hotels,
fitness centers, health centers, bowling alleys are
opening up, thereby increasing employment of the
population in jobs and the efficiency of demand for
tourist services, increasing the payment of taxes to
the budget and receipts. to the treasury, increasing
the capital turnover of the tourism industry.
Taking into account the changes in the banking
system in the form of accelerating their
transformation into more strategically oriented and
technologically advanced financial institutions with
flexible operating structures to maintain leadership
in a rapidly changing business environment in a
market economy and competition.
In banking, change is challenging as most banks
face a number of obstacles such as complex and
conflicting regulations, computer systems become
obsolete, new technologies come and go,
heightened competition and competition between
customers, and customer demands and
expectations.
6.7 Relationships between Tourism and the
Banking Sector in Telecommunications
According to MTZVT, during the quarantine
period, there was an increase in e-commerce
activity throughout the country, while
representatives of SMEs noted the importance of
liberalizing the digital payment market in
Azerbaijan, especially for foreign operations. For
example, a country's financial regulations place
restrictions on the use of certain payment services
(for example, PayPal and other overseas transaction
services are prohibited), and most companies have
done their online sales using the “cash on delivery”
option. Nowadays, due to restrictions, the need to
be physically present to close a deal is becoming
more and more problematic.
For example, if an SME ships a product or provides
a service and receives money in its bank account
from abroad, it must provide the bank with the
original of the contract in order to be able to
withdraw money from the account. For this reason,
many experts (including survey participants) noted
the importance of easing financial rules and further
liberalizing online payment systems.
Increasingly, banks, hotels, hostels, leisure and
entertainment centers are introducing intelligent
automation solutions to improve the efficiency of
client offices and new products.
6.8. The Relationship between Tourism and
the Banking Sector in the Construction
Sector
In 2008, the World Bank launched a railway trade
and transport facilitation project aimed at
improving the situation in the railway sector in
Azerbaijan. Towards this end, initiatives have been
launched to improve the competitiveness,
sustainability, operation, cost efficiency and human
capacity of the rail system.
Particular attention was paid to increasing the
capacity of railway transport between Georgia and
Azerbaijan. Azerbaijan Railways is in favor of
continuing cooperation with both international aid
agencies and individual national aid agencies.
To improve the situation in the rail sector,
preparations are under way for the following
projects, with a $ 450 million financing agreement
signed with the International Bank for
Reconstruction and Development (IBRD).
Improving these routes will strengthen the
integrated transport network from China to
London. The throughput capacity at the initial stage
will amount to 1 million passengers and 6.5 million
tons of cargo, the ultimate goal is to ensure the
throughput capacity of 17 million tons.
7 Discussion on the Relationship
between Tourism and Other Sectors
during a Pandemic
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The quarantine regime in Azerbaijan was gradually
introduced in March 2020. All educational
institutions (schools, kindergartens, universities)
were closed on March 3, 2020. In mid-March, all
land and air borders were closed, and “social
isolation” measures were introduced starting March
14, which included the closure of cultural sites,
theaters, museums, cinemas, entertainment and
sports centers.
In addition, a ban was imposed on mass events and
specific guidelines were issued for cafes,
restaurants, shops, shopping centers, public
transport that continued to operate. On March 31,
2020, Azerbaijan announced a nationwide
quarantine and persons were not allowed to leave
their place of residence. Civil servants went on paid
leave, and the activities of all public and private
institutions were either suspended or transferred to
remote work whenever possible.
A short message notification system using mobile
devices has been introduced, allowing individuals
to leave their home for up to 2 hours to see a doctor
or visit a pharmacy or supermarket [22].
On April 27, 2020, the restrictions were partially
lifted, which made it possible to reopen some
businesses. However, there was a further tightening
in early June as cases rose sharply following the
relaxation of quarantine measures. These
toughened quarantine measures, which included
travel restrictions within Azerbaijan, the closure of
shopping centers, restaurants and cafes (which
worked only in delivery mode), requirements for
obtaining special permits for the operation of
certain types of enterprises with a minimum
number of staff, three-hour restrictions on leaving
home (this restriction was relaxed again on August
5), still in force at the time of writing, and has been
extended until August 31, 2020.
8 Conclusions and Recommendations
In order to increase the attractiveness of the tourism
sector in Azerbaijan, some challenges have been
identified:
- the need to increase the competitiveness of the
tourism product through the allocation of state
budgetary funds sufficient for the non-
commercial promotion of the tourism product
in the domestic and world markets. It should
be noted that the tourism sector is
characterized by a cumulative effect, when the
effectiveness of investments in the promotion
of a tourist product and tourist infrastructure is
manifested after several years of constant
investments of these funds.
- Recommendation to create effective
mechanisms of state regulation and
management in the field of tourism using
international best practices. Today, in a
number of foreign countries, tourism activities
are divided into categories. Thus, in the
tourism business, it is necessary to determine
the differences between the operator's
activities and the specifics of the travel
agency, and in order to increase the
competitiveness of the country's tourism in the
world tourism market, find an acceptable
compromise in the collegian activities of
newcomer companies and experienced tour
operators.
- The need to create a positive image of
Azerbaijan as a safe country for tourists to
visit on information tourism sites. A wide
advertising campaign for the country's tourism
opportunities contributes to an increase in the
number of foreign and domestic tourists, and,
consequently, to an increase in revenues to the
country's economy.
- The necessity to increase the investment
attractiveness. Azerbaijan has enormous
potential in the development of such tourism
sectors as medical and recreational, hunting,
mountain, winter, beach, environmental, and
there are few enterprises in the country, so this
area will soon be the most favorable for
investment.
- Azerbaijan should be promoted as a tourist
destination in the international and domestic
tourist markets: organizing a single national
exposition at the largest international tourism
exhibitions, conducting non-commercial
advertising of tourism opportunities in
Azerbaijan; production of advertising and
informational image products; holding
international events.
- The requirement to improve the system of
lending and subsidies for entrepreneurs
engaged in tourism, the provision of long-term
loans from the Entrepreneurship Development
Fund of the Ministry of Economic
Development and the creation of a similar fund
within the Ministry of Culture and Tourism
will create favorable conditions for increasing
the number of companies in the country.
- To modernize the infrastructure. The largest
share of the tourist flow is accounted for by
road transport. For international tourist traffic,
Azerbaijan can play a transit role. The main
opportunity for the development of the tourism
sector could be the construction of a seaport
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and an airport near Nabran, a promising tourist
zone that annually attracts tens of thousands of
tourists.
- To develop the production sector. Among the
various aspects of the impact of tourism on the
economy of the Republic, one should highlight
the production of goods for tourists (national
clothes, various souvenirs, goods with a
national flavor). The production of goods and
services can be built on the basis of orders from
the tourism industry. 9. The number of firms in
the tourism industry should be increased. The
development of small business in the tourism
sector will contribute to the creation of a
network of restaurants, campgrounds, hotels,
boarding houses, entertainment centers; the
production of souvenirs, employment of the
population, an increase in investment and the
development of social infrastructure.
- To disseminate information - creation of a
network uniting all actors in the cultural
tourism market. The network should be
connected to an international line that can help
spread information about the country and
develop new tourism markets. Ethnic groups
abroad that have ties to the country, such as the
Azerbaijani diaspora in the US, can be used to
develop interest in Azerbaijan and the Return
to Your Roots tours.
- Preservation of heritage is important. One of
the most effective ways to protect cultural
heritage is to use old buildings for hotels. There
is great potential in the country to start the
rebuilding process, which in turn will initiate
the rebuilding of buildings across the country.
For example, there is the possibility of
developing caravanserais, some of whose
buildings are already used as restaurants. It is
possible to link this activity with the Silk Road
program and, on its basis, to ensure the
development of tourist holidays.
- the need to create new cultural routes. The
development of new cultural routes linking the
main cultural attractions within the country can
redistribute the existing tourist flow and
expand it within the country. These routes can
cover a wide range of topics, although it is
most likely to start with those that already have
a degree of recognition, such as the Silk Road.
- to develop religious tourism. The country's
existing religious sites, places of visit,
residence and graves of famous people in the
Islamic religion are also places for tourists.
Construction complexes and consumer services
enterprises have already been created in the
republic, which, as they grow, will allow to receive
a sufficient number of tourists. Thus, the
development of tourism as a non-oil sector that
brings large profits is able to solve the problems of
socio-economic development, which in general will
affect the transformation of tourism into one of the
main pillars of the country's economic
development.
The Ministry of Economy, together with ARMSP,
has developed a special program to support 11
sectors of the economy and minimize the economic
consequences of the pandemic.
It is expected that in the short term, 1 billion 39
manats (about 588 million US dollars) will be
allocated for its implementation. Innovation policy
development is still ongoing, and its final version
may also include new vision and ideas for dealing
with the impact of the pandemic.
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