Abstract: - Orphanages or Children's Orphanages are also (LKSA) Institutions for Child Welfare which are

charitable, nonprofit organizations that provide shelter, instruction, and care for abandoned, orphaned, and

orphans. The role of a Child Welfare Institution is not only as a childcare institution in institution but also as a

gatekeeper. In the Social Welfare Institutions in the Malang Regency, this study seeks to ascertain and examine

significantly impacts how stressful a job is. negatively and not significant impact, job stress has an important

and favorable impact, job stress can moderate the impact of employee involvement on burnout but cannot

mediate the impact of quality assurance on burnout.

Key-Words: - Quality Assurance, Employee Engagement, Burnout, Work Stress, Social Welfare Institutions.

Received: November 8, 2023. Revised: May 21, 2024. Accepted: June 20, 2024. Published: July 12, 2024.

needs are met so they can live healthily and have

the opportunity to grow as individuals, to fulfill

their societal obligations (UU No.11/2009).

However, social welfare protection is a focused,

integrated & the government ongoing, sustained

endeavor, regional government as well as the

neighborhood in the form of social assistance meet

A non-profit organization is an institution

the community, including neglected children, [3].

Although not profit-oriented, non-profit institutions

must pay attention to the financial aspects that

come from public funds. Therefore, financial

responsibility is an important part of non-profit

organizations to explain to the public how to

manage their finances and to increase the trust of

non-profit public organizations, especially Social

and Child Welfare Institutions (LKSA).

Orphanages or Child Care Social Institutions

but also as a gatekeeper. LKSA as one of the

parties that provides alternative care is still far from

the parenting function, [5].

LKSA must be able to play a role in protecting

children from acts of violence, [6]. The phenomena

that surfaced at the Social Welfare Institutions

(LKS) in Malang Regency have led to permanent

work fatigue, namely with many caregivers being

allowed on the grounds of headaches and feeling

pain in the limbs as well as constant drowsiness

is a response to prolonged stress, [7]. Burnout is

characterized by extreme fatigue, feeling cynical

about tasks, feelings of inadequacy, and failure.

syndromes It exhibits traits such as emotional

weariness, the fading of individuality & decreased

individual success, [9], individuals who have

relationships professionals with other people, [10].

The results of [11], research show that burnout can

reduce one's perception of the balance of life and

Compared to earlier studies, this one is more

valuable and innovative in the concept of Quality

Control, Engagement of Employees, Burnout, and

Job Stress, and this is what differentiates it from the

previous research findings. Previous research has

The above conclusion states that there is

Social Welfare Institutions (LKS) quality

excellence must inspire good Quality Assurance

images, to improve the volume and interest of the

public for entry into the institution.

Problematically, though, not all of the Social

Welfare Organizations (LKS) are capable of fully

putting into practice Quality Assurance.

The study [24], said that their study,

Employees Engagement plays a significant part in

mediating how they are related to employee

empowerment and performance of employees.

favorable impact on the overall employee

performance. By implementing employee

empowerment and employee engagement in

organizations, employees tend to be more involved,

feel involved, and have fun at the party, [26].

In this case, the function of the Job Stress

variable serves as a mediator between Quality

Assurance, Employee Engagement, and Burnout.

Work Stress explains the relationship between by

acting as auxiliary factor Quality Assurance,

the background described above, it appears

important it is to know the effect of Quality Control

and engagement of Workers in Employee

exhaustion and Workplace Stress mediator. Being

distinctive of this study is the recent use of quality

assurance to improve a non-profit’s effectiveness

organizations. In earlier research, quality assurance

has been used as a control for organizations in the

profit sector.

are tall or even low, but continue to occur, can

encourage workers to want to abandon the

organization even greater, and this demands serious

action from the organization. According to this

study, the activities listed below are part of the

quality assurance function that requires quality

work to satisfy requirements. The study explains

the role of quality assurance, which is a component

of all official and planned actions that gives

assurance that the result will be of the intended

According to [30], concluded that Employee

engagement is correlated with a feeling of

emotional commitment to one's job and

organization, motivation, and capacity to contribute

one's best qualities to achievement from several

H7: Employee Engagement has a favorable effect

on Burnout mediated by Work Stress.

using Predictive Relevance (Q2) on the inner

model. It is thought to have predictive importance

where (Q2) is a number bigger than zero.

In the structural model, Table 3. testing the

direct effect and mediating test, [42], the expected

values for the path linkages must be important. It is

possible to find the significance value for these

hypotheses using the bootstrapping process by

The mediation analysis was conducted Using the

results of the PLS-SEM algorithm and the

bootstrapping technique, we applied direct, total,

and particular indirect, as well as total effect

values. Table 4 examines and lists the mediating

effect of work stress on the relationship between

quality assurance, employee Engagement, and

burnout.

The Bootstrapping of the test results is

presented in Figure 1. Also, the correctness and

A high R2 number suggests a powerful

Fig. 1: Bootstrapping Test Results

-0.577, and a P value of 0.000 were determined.

These findings suggest that employee involvement

In this study, employees who have high

engagement will not easily experience burnout, and

vice versa, employees with low engagement will

easily experience burnout. Employees with a high

level of engagement mean they have the resilience

not to experience burnout easily. In addition, the

company must handle it by monitoring the situation

at hand and taking further action so that employees

According to the results of the study's hypothesis

testing, the original sample value was -0.229, the

T-statistic was 2.002, and the P value was 0.046.

The original sample value displays a negative

value, the T-statistic value exceeds the T-table

value of 1.96, and the P values display less than

T-statistic value was 2.653, and the P value was

of 1.96, these Findings suggest employee

employees. Employees who perceive their work as

something that makes them proud and happy will

be able to suppress feelings of emotional

exhaustion in each employee. This can happen

because of the small level of stress in their work. In

the category of work stress, employees often think

about their work even when they are working so

that they have high dedication to their work, which

Based on the findings of this study's hypothesis

testing, a T-statistic value of 1.614, a P value of

0.107, and an initial sample value of -0.092. The

original sample value displays a negative value, the

T-statistic value is less than the T-table value of

1.96, and the p-value is more than 0.05, these

Findings suggest quality assurance doesn't have a

big impact on burnout through work stress. This

study shows that the quality assurance applied in

This study examines and analyzes variables related

to quality assurance, employee engagement, job

Quality assurance has no significant effect on

Work stress has a substantial positive impact