A Study of the Remote Working Efficiency in IT Project
Implementation during the COVID-19 Pandemic
KITTISAK UMAJI1, WORAPAT PAIREEKRENG2
1,2College of Innovative Technology and Engineering,
Dhurakij Pundit University,
Bangkok, THAILAND
Abstract: - Regarding the COVID-19 situation, the purpose of this study was to compare the efficiency and
outcomes of information technology (IT) project implementation in the office versus in a remote environment
with respect to factors such as productivity, effective teamwork, enjoyment of work, stress and pressure
management, and opinions on working styles. The focus was mainly on the role of team members in the
engineering mindset. Data was collected through a survey of IT project performance from team members. The
questionnaire, which was developed for this study, included 105 respondents and was divided into three parts:
1) general information, 2) project performance results, and 3) engineering mindset concept. Quantitative data
were analysed using descriptive statistics. The results of the study indicated that there are significant
differences in outcomes between project managers and other team members (such as developers, business
analysts, and quality assurance) in terms of the studied factors, Project managers who need to communicate and
collaborate with various team members may face challenges or limitations when working remotely. On the
other hand, other roles in the project team that can be completed independently and do not require frequent
communication with the rest of the team may find remote work more convenient and flexible. Importantly, the
survey results also demonstrated that a team member's engineering mindset is a critical factor in the success or
failure of projects. Those with a strong engineering mindset tend to implement and deliver projects effectively.
Therefore, IT projects are more likely to be successful when the team has a good engineering mindset.
Key-Words: -covid-19 ; project implementation; Information Technology; remote working; distance working;
engineering mindset
Received: June 23, 2022. Revised: December 8, 2022. Accepted: January 11, 2023. Published: February 2, 2023.
1 Introduction
COVID-19 has changed the world, and every
industry has been affected by the change.
Businesses need to change their strategies in order
to survive the impact, [1]. Even the Information
Technology (IT) industry, which is considered one
of the industries that drive the world, has been
greatly affected. From 2005 to 2020, the growth of
distance work reached 159%, [2], and the number of
remote jobs increased by 300% from 2014 to 2019,
[3]. That is why virtual or distance work is one of
the most popular topics in the era of the new
normal.
Although using technology is one of the most
effective solutions for surviving a crisis, the
implementation of IT projects has been affected and
has changed dramatically. It is a big challenge to run
and implement projects smoothly, having everyone
on the project team, including customers, connect
and work as if in a normal situation without any
repercussions. The project team needs to have
special skills, techniques, tools, and a mindset in
order to keep the project running smoothly.
From now on, the adoption of technology is key
to success in every project. Therefore, the
implementation of information technology projects
is very important.
The purpose of this study was to compare the
efficiency and outcomes of information technology
(IT) project implementation in the office versus in a
remote environment with respect to factors such as
productivity, effective teamwork, enjoyment of
work, stress and pressure management. The focus
was mainly on the role of team members (project
managers, developers, business analysts, and quality
assurance) in the engineering mindset.
1.1 Information Technology Project
An information technology project is a task that is
completed over a certain period of time using
technology. An information technology project
encompasses all aspects of the endeavor's strategy,
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design, implementation, project management, and
training, [4].
Tohidi, [5], conducted a study on the
implementation of information technology projects
and found that technology is fundamental to
organizational success factors that increase
competitiveness and efficiency, and productivity of
work. However, it also increases the challenge of
working for personnel in the organization. The
project management theory and practice offer
methods, tools, and techniques to support project
management. In the concept phase, Feasibility is
typically used to study the project, [6], the Cost
Benefit Analysis, [7], is used to assess the financial
analysis and economic effects of a project, [8], and
the Logical Framework, [9], is used to define the
project as precisely as possible and assess its
benefits.
Since information technology projects are a type
of project, activities related to their implementation
involve the use of various resources to create works
that are beneficial to the target group. These
activities must be independent and able to be
analysed, planned, and managed, including having
clear objectives. There is a definite period of time
for these activities, and operations must be within
the budget in order to achieve quality work that
meets the specified criteria, [10].
1.2 Defining Remote Work, Telework, Work
at Home, and Home-based Work
Working from home and distance working are not
new phenomena, but they have greatly increased
due to the Covid-19 pandemic. This alternative may
have a longer-term effect on some distinct aspects,
including how people organize their work and
where it is performed. It is important to clearly
understand the four different concepts of remote
work, telework, work at home, and home-based
work, and how they relate to each other. 1) Remote
work, [11], can be described as situations where
work is fully or partly carried out at an alternative
worksite other than the default place of work. 2)
Telework, [12], is a subcategory of the broader
concept of remote work and includes workers who
use information and communications technology or
landline telephones to carry out work remotely. 3)
Work at home, [13], refers to work that takes place
fully or partly within the worker's own residence,
with the home serving as the physical location for
all or some of the work. 4) Home-based workers,
[3], are defined in the resolution concerning
statistics on work relationships as "workers whose
main place of work is their own home”.
2 Literature Review
2.1 Advantages and Disadvantages of
Distance Working
A survey of the advantages and disadvantages of
working remotely in Latvia has been conducted,
[14]. The results of the study are as follows: 1)
Individual organization of working space -
37.47%;2) Opportunity to choose convenient
equipment - 16.90%; 3) Opportunity to choose
working place - 8.58%; 4) Opportunity to choose
working time - 7.88%; 5) Economy of travel time to
work - 6.21%; 6) Economy of travel expenses to
work - 5.53%; 7) Opportunity to organize working
process independently - 3.96%; 8) Opportunity to
work individually - 3.31%; 9) Opportunity to work
without permanent control - 3.17%; 10) Opportunity
to limit distractions caused by other employees -
2.59%; 11) Opportunity to spend more time on
relatives and hobbies - 2.24%; and 12) Opportunity
to do something parallel during working - 2.15%.
The disadvantages of working remotely can be
listed as follows: 1) Difficulty in organization of
working space - 37.61%; 2) Lack of equipment -
9.66%; 3) Weak Internet signal - 6.57%; 4) Irregular
work schedule - 6.32%; 5) Difficulty of performing
tasks via the Internet - 5.00%; 6) Disorganized
working negotiations via the Internet - 4.62%; 7)
Lack of access to working information - 4.17%; 8)
Lack of face-to-face communication with
management - 3.43%; 9) Lack of face-to-face
communication with other employees - 3.16%; 10)
Lack of control by management - 2.84%; 11)
Difficulty to get into working mode in the morning -
2.21%; 12) Difficulty to stop working in the evening
- 2.15%; 13) Lack of environment change - 2.03%;
14) Feeling of loneliness - 1.96%; 15) Presence of
distractions by family members, household issues,
etc. - 1.75%; 16) Difficulty to make yourself work -
1.56%; 17) Lack of balance between work and
personal life - 1.50%; 18) Lack of inspiring working
atmosphere - 1.28%; 19) Informational overload -
1.14%; and 20) Communicational overload - 1.06%.
According to the research about disadvantages of
distance working, it appears that it can be divided
into 2 groups which are 1) Relate or Impact to the
project from topics number 1 to 10 and 18, 19, 20. it
is 86.85% of total topics and 2) NOT Relate or
Impact the project from topics number 11 to 17
which is 13.15%. This clearly shows that project
management has a significant impact on project
outcomes.
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2.2 Engineering Mindset
Engineering Mindset Thinking, [15], is a way of
thinking that combines the problem-solving/design
process with the life skills that foster dealing with
others in a team. It provides the culture,
measurements, feedback, planning skills, tools, and
values of engineering. The engineering mindset is to
define problems and provide proper solutions,
design and develop innovative (adaptive) products,
and seek, think, and always be curious (Learning).
Mindset and Motivation are often tied to goal
orientation, [16].
Marnie Jamieson and John Donald, [17], studied
the relationship between engineering mindset skills
and skills in Leadership and Management, both
technical and non-technical, and found that people
with a high engineering mindset have an emphasis
on technical characteristics, communication, and
teamwork. It has the potential to progress to the
organizational and societal leadership development
levels more than the traditional engineering
approach.
Lottero and Lachapelle, [18], conducted a
comparative study of the engineering mindset of
fifth graders aged 10 to 11 in the United States.
Using a sample of 2,086 people, three-quarters of
students who received additional education in
engineering skills answered a questionnaire
demonstrating scores in Engineering Mindset that
are clearly higher and improved academic, social,
communication, and problem-solving skills. They
are also better able to cope with and learn from
failure than the average student group.
Cunningham, [19], examined the application of
engineering concepts to science teaching (STEM)
and found that students can apply engineering
thinking to better solve scientific and complex
problems, can analyse problems, and find ways to
find more relevant and meaningful answers. From
research related to Engineering Mindset, it is clear
that people with a good engineering mindset tend to
have better leadership, learning, adaptability,
problem-solving, and collaborative abilities.
2.3 Hypothesis and the Concept Framework
The hypothesis for this study was that if the
disadvantage of working remotely (86.85%) is
related to project factors, and human resources are
one of the most important aspects of project
implementation, then the engineering mindset of the
project team members/roles should have a direct
impact on project efficiency and results. However,
there may be various factors affecting work
efficiency in remote work, such as individual
factors, project factors, and other external factors.
To give a clearer picture of this study, the concept
framework diagram is summarized as follows.
Fig. 1 : The concept framework diagram
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3 Research Methodology
The survey instrument, a questionnaire developed
for this study, involves 105 total respondents using a
5-point Likert scale indicating the degree of
agreement where 1 is "Absolutely disagree", 3 is
"Not Sure", and 5 is "Absolutely agree". The
questions discussed within the questionnaire are
separated into 3 parts. The first part is a respondent's
profile, the second part is project experience and
results during distance working, and the third part is
related to the project manager's perception of the
engineering mindset.
The survey instrument in the engineering
mindset part was highly influenced by the work of
Dr. George D. Ricco, [20]. There are questions on
both the positive formulation and the negative
formulation in order to test the reliability of the
project team member's responses.
The samples for this survey were chosen from IT
professionals who work remotely, using the specific
purpose technique. The result analysis will use
descriptive statistics with the mean average method
to find the difference between the success and
failure of the project team in terms of the
engineering mindset. In addition, the standard
deviation (S.D.) will be used to demonstrate the
deviation of the result. From the list of questions
(Appendix), it can be categorized into 3 types of
mindsets [21], which are Adaptive, Growth, and
Learning, as described in Table 2. From these 3
types, to ensure the reliability of a group of
questions, Cronbach's alpha will be used to assess
the reliability and internal consistency of a set of
questions. The formula for Cronbach's alpha is:
Where: N is the number of items, c
is the
average covariance between item-pairs and v
is the
average variance
Table 1. Question categorization and Cronbach’s
alpha calculation result
Type of
Mindset
Definition
Question
Number
Adaptive
A mental attitude
of assessing the
facts and
circumstances of
the current
situation and/or
environment and
making the
appropriate
adjustments to
thrive in any
scenario.
1,2,3,11,
13,16
Growth
An approach to life
in which an
individual believes
that their talents,
intelligence, and
abilities can be
developed further.
4,5,7,
8,9,12
Learning
An attitude that
predisposes people
to open to new
experiences. There
is a belief that
abilities can be
developed by
learning and
intentionally
growing from
experience.
6,10,
14,15
Table 2. The Cronbach's alpha interpretation, [22].
Result
Interpretation
> 0.9
Excellent
> 0.8
Good
> 0.7
Acceptable
> 0.6
Questionable
> 0.5
Poor
< 0.5
Unacceptable
4 Research Results
Survey participants who are working on an
information technology project can have different
roles in the project, as follows:
Table 3. Role and Percentage
Role
Percentage
Developer
28.85%
Product/Business/System Analyst
22.12%
QA, Tester
17.31%
Project Manager
14.42%
Other (IT Support, Recruiter, Top
Management etc.)
17.30%
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Fig. 2: Participant Role and Percentage (Table 2)
The respondents' roles can be divided into two
main areas: Project Manager and Project Executor
(Developer, QA, Tester, Product Business, and
System Analyst). The survey found that the two
groups had clearly different results in terms of work
productivity, enjoyment of working, and stress and
pressure management.
Table 4. Result Percentage for each topic
Topic
Measur
ement
PM
(%)
PO/BA/
SA (%)
Dev
(%)
QA
(%)
Productivity
Less
Product
ivity
57.14
13.64
14.81
27.78
Not
sure
14.29
30.77
22.22
27.78
More
Product
ivity
28.57
63.64
62.96
44.44
Enjoyment
of Working
Less
Enjoy
50
9.09
18.52
16.67
Not
sure
28.57
30.77
14.81
22.22
More
Enjoy
21.43
63.64
66.67
61.11
Stress and
Pressure
Less
Stress
and
Pressur
e
21.43
50.00
55.56
50.00
Not
sure
35.71
18.19
14.82
22.22
More
Stress
and
Pressur
e
42.86
31.81
29.62
27.78
Fig. 3: Result Percentage for Productivity
Fig. 4: Result Percentage for Enjoyment of Working
Fig. 5: Result Percentage for Stress and Pressure
Table 4 shows the percentages of responses in
different categories for three topics: productivity,
enjoyment of working, and stress and pressure. For
each topic, the table presents the percentage of
responses that fall into three categories: 'Less', 'Not
sure', and 'More'. In addition, the graphs in Figures
3, 4, and 5 show the comparison among the
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categories to clarify the difference in percentage for
each role.
The results of the study on the engineering
mindset abilities have been summarized in Table 5
Table 5. Mean average and Standard Deviation
Topic
Group
Mean
SD
The Engineering
Mindset and
Productivity
More Productive
Group
4.01
0.76
Less Productive
Group
3.85
0.68
Not Sure
3.74
0.72
The Engineering
Mindset and
Enjoyment of
working
More Enjoy
working Group
4.02
0.81
Less Enjoy
working Group
3.81
0.78
Not Sure
3.64
0.67
The Engineering
Mindset and
Stress/Pressure
Management
Good
management
3.97
0.73
Not Good
management
3.82
0.78
Not Sure
3.79
0.69
Table 5 presents the results of a study that has
been conducted on the relationship between the
engineering mindset and three factors: productivity,
enjoyment of working, and stress and pressure
management. The results show the mean and
standard deviation (SD) for each group being
compared within each of the three topics. There are
three groups for each topic: 'More', 'Less', and 'Not
Sure'.
The standard deviation (SD) is a measure of the
amount of variation or dispersion in a set of data. In
the table provided, the SD is given for each group in
relation to three topics: the engineering mindset and
productivity, the engineering mindset and
enjoyment of working, and the engineering mindset
and stress/pressure management.
For the engineering mindset and productivity, the
group with the highest mean score (4.01) and the
lowest SD (0.76) is the "More Productive Group."
This suggests that this group has a relatively high
level of agreement or consistency in their responses,
with a relatively small range of scores. In contrast,
the "Less Productive Group" and the "Not Sure"
group have lower mean scores (3.85 and 3.74,
respectively) and higher SDs (0.68 and 0.72,
respectively), indicating a greater degree of
variation or dispersion in their responses.
For the engineering mindset and enjoyment of
working, the group with the highest mean score
(4.02) and the lowest SD (0.81) is the "More Enjoy
Working Group." This suggests a high level of
agreement or consistency in their responses, with a
relatively small range of scores. The "Less Enjoy
Working Group" and the "Not Sure" group have
lower mean scores (3.81 and 3.64, respectively) and
higher SDs (0.78 and 0.67, respectively), indicating
a greater degree of variation or dispersion in their
responses.
For the engineering mindset and stress/pressure
management, the group with the highest mean score
(3.97) and the lowest SD (0.73) is the "Good
management" group. This suggests a high level of
agreement or consistency in their responses, with a
relatively small range of scores. The "Not Good
management" and "Not Sure" groups have lower
mean scores (3.82 and 3.79, respectively) and higher
SDs (0.78 and 0.69, respectively), indicating a
greater degree of variation or dispersion in their
responses.
Overall, the results in the table suggest that the
group with the highest mean score and the lowest
SD generally has a higher level of agreement or
consistency in their responses, while groups with
lower mean scores and higher SDs have a greater
degree of variation or dispersion in their responses.
This information can be useful for understanding the
reliability and consistency of the data and for
identifying potential patterns or trends in the
responses.
Fig. 6: Mean - The Engineering Mindset and
Productivity
Fig. 7: Mean - The Engineering Mindset and
Enjoyment of working
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Fig. 8: Mean - The Engineering Mindset and
Stress/Pressure Management
Figures 6, 7 and 8 are graphs that are presenting
the results of a study that has been conducted on the
relationship between the engineering mindset and
three different factors: Productivity, Enjoyment of
Working, and Stress and Pressure management in
order to compare and clearly see the differences in
each factor
5 Discussion
The results of the survey, as summarized in Tables 4
and 5, clearly demonstrate that the roles of project
managers and project operators differ significantly
in many dimensions. This is directly related to the
way each role works. Project managers have to
work with various people in the project team, which
can present challenges or limitations when working
remotely. On the other hand, other roles in the
project team have a nature of work that allows them
to work independently and do not necessarily
require much contact with the rest of the team,
making remote work more convenient and flexible.
In addition to this, the engineering mindset was
another important factor examined in the survey.
The research also examined the mindset factors of
project team members in information technology
projects that may impact project outcomes, focusing
on the engineering mindset. According to the survey
results, an engineering mindset is directly correlated
with work efficiency. Respondents who received
high scores had a positive effect on remote work,
meaning they were suitable for and capable of
working well in a remote environment. This is
consistent with research by Cunningham, [19],
Marnie Jamieson and John Donald, [17], and
Lottero and Lachapelle, [18], which shows that
individuals with a strong engineering mindset have
a positive impact on activities. This group of
respondents is a valuable asset to the project and
organization, [23]. On the other hand, respondents
with low scores had a negative effect on remote
work, meaning they may be more suitable to work
in an office or face-to-face environment.
Moreover, another interesting thing is that
respondents answered: "Not sure". One possible
explanation for the relationship between having a
"Not sure" response and lower engineering mindset
scores is that those who are unsure may be less
confident in their decision-making abilities or may
feel that they need more guidance from their
supervisor. This lack of confidence or reliance on
others for guidance could indicate a need for
improvement in adaptive or learning skills. This
group of respondents could be a valuable sample to
consider in future studies on engineering mindset
development, as they may have specific areas of
improvement that can be targeted through training
or other interventions.
It is also possible that those who answered "Not
sure" may have less experience or knowledge in the
specific subject matter being addressed, leading to a
lower engineering mindset score. In this case, it may
be beneficial to consider providing additional
resources or support to help build their confidence
and knowledge base.
Overall, the relationship between having a "Not
sure" response and lower engineering mindset
scores warrants further investigation and
consideration in future studies on engineering
mindset development. Understanding the specific
needs and challenges faced by this group can help
inform more targeted and effective interventions for
improving engineering mindset and decision-
making abilities.
6 Conclusion
Remote or distance working is the new standard in
today's work environment, so it is important for
everyone to adapt and learn, especially in the
implementation of information technology projects.
However, the research's results show that remote
work has limitations and is not suitable for all roles
in the project. It can be seen that the roles of project
managers and operators (Developers, QA, BA, etc.)
are clearly different due to their different nature and
work styles. The project manager needs to be in
close contact with the team for the most efficient
work, so working in a remote manner is a limitation
and an obstacle to work. It is therefore imperative
for project managers to adapt and learn work
methods to meet the changing environment and
maintain the quality of work. While other roles in
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the project have a nature of working in their area of
responsibility or having little contact with others,
there are fewer problems and obstacles in remote
operations. Combined with other external factors
such as commuting, time management, or work-life
balance, it can lead to more time to focus on work,
making work efficient and leading to a desire to
continue working in the remote working model.
In addition, the survey of an engineering
mindset, when analysed together with the efficiency
and results of remote work, found that a group of
people with higher Engineering Mindset scores were
more likely to be able to work on remote projects
more efficiently than those with lower scores on
average.
Overall, the results of this research study suggest
that remote working can be a successful and
effective model for many roles in information
technology projects. Many individuals in the study
reported that they enjoyed the benefits of remote
work, such as the ability to focus on work and
improve work-life balance, and expressed a desire to
continue working in this way.
However, it is important for organizations to
carefully consider the suitability of remote work for
each role in the project. The study found that project
managers may face challenges when working
remotely due to the need for close contact with the
team, and it may be necessary for them to adapt and
learn new work methods to overcome these
challenges. From the results clearly show that
project managers with high scores on the
engineering mindset have good results on projects.
This suggests that having a strong engineering
mindset is crucial for project managers working in a
remote environment to effectively manage the
project.
Therefore, it is important for organizations to
consider the engineering mindset of project
managers when deciding whether to implement a
remote working model for a particular project. By
doing so, management can help to ensure that
remote projects are well-managed and efficient, and
that team members are able to work effectively and
achieve positive outcomes.
Additionally, the implementation of information
technology projects in a remote environment
requires that all project members have a strong skill
set in order to adapt to changing situations and learn
and apply new things to increase efficiency. The
engineering mindset is an important skill that can
enhance the capabilities of project team members.
Consequently, the management can consider the
engineering mindset of team members as a factor
when deciding whether to implement a remote
working model for a project or use the engineering
mindset as a policy to determine whether team
members are allowed to work onsite or remotely in
a given project.
Hence, it is an interesting topic to explore the
most efficient techniques for building, improving,
and evaluating the engineering mindset of project
team members, which can also be applied to other
human resources to improve the success rate of
projects.
Apart from that, some other interesting factors
need to be investigated more closely and considered
in further studies, such as the educational level,
certificate, or previous work experience of team
members. In addition, there may be many factors in
the context of the project that affect the performance
and outcomes of project implementation, such as
team-specific skills, high-level management
support, technology, or the organization's policy.
These may be part of the considerations for further
research in the future.
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WSEAS TRANSACTIONS on BUSINESS and ECONOMICS
DOI: 10.37394/23207.2023.20.36
Kittisak Umaji, Worapat Paireekreng
E-ISSN: 2224-2899
408
Volume 20, 2023
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research, at all stages from the formulation of the
problem to the final findings and solution.
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No funding was received for conducting this study.
Conflict of Interest
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that are relevant to the content of this article.
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Appendix
The questions on the survey related to the project team member's mindset
No.
Positive (P) or Negative (N)
Question
1
N
You have a certain amount of intelligence, and you really can't do much to change it
2
N
Your intelligence is something about you that you can't change very much.
3
P
No matter who you are, you can significantly change your intelligence level
4
N
To be honest, you can't really change how intelligent you are
5
P
You can always substantially change how intelligent you are
6
N
You can learn new things, but you can't really change your basic intelligence
7
P
No matter how much intelligence you have, you can always change it quite a bit
8
P
You can change even your basic intelligence level considerably
9
N
You have a certain amount of talent, and you can't really do much to change it
10
N
Your talent in an area is something about you that you can't change very much
11
P
No matter who you are, you can significantly change your level of talent
12
N
To be honest, you can't really change how much talent you have
13
P
You can always substantially change how much talent you have
14
N
You can learn new things, but you can't really change your basic
level of talent
15
P
No matter how much talent you have, you can always change it quite a bit
16
P
You can change even your basic level of talent considerably
WSEAS TRANSACTIONS on BUSINESS and ECONOMICS
DOI: 10.37394/23207.2023.20.36
Kittisak Umaji, Worapat Paireekreng
E-ISSN: 2224-2899
409
Volume 20, 2023