Hudson and Murray [59] indicated that hedonic
consumption tendency articulates and expresses the joy
and thrill aspect of consumption, such as sensory images
as sounds, tastes, sensory impressions and visual images
which have motivational qualities for the consumption
of products. The tendency of hedonic consumption could
be seen as somewhat more dependent and reliant on
senses.
Multisensory derives from sensory branding model [60].
Studies have shown that consumers combine more than
one senses and that senses influences consumers
perception of brand, memory, attitude, consciousness
and buying behaviour [61, 60]. The unusual and
distinctive experience offered by sensory branding
heightens the customer's emotions and engages them
personally. This innovative method of communication
may increase the brand's worth. The sensory branding
concept, according to Hultén [60], "offers a firm the
potential to define and convey a brand through sensorial
strategies, based on cognitive, emotional or value-based
human sensory elements that powerfully link to the
human mind and human senses". Empirical findings
from Alexander and Heyd [62] and Alexander and
Feindt’s [63] exploratory studies revealed that sensory
branding has positive effects on consumer based brand
equity. Therefore, this research explores further the
effect of a multi-sensory strategy in interrogating this
study. Multisensory is based on the idea that people
learn more effectively if they are exposed to information
through a variety of senses, such as visual, aural,
kinaesthetic, and tactile (VART), which include seeing,
hearing, doing, touching, taste, balance, and scent. In
this study, it is possible that consumers’ senses can
influence their attitude towards a brand. Also, their
number of senses can be engaged to determine their
level of consciousness or involvement in fashion brand.
Hence we hypothesize that:
H₂: Multisensory has significant effect on customer
attitude
H7: Multisensory has significant influence on fashion
involvement/consciousness
Fantasy and Emotional Arousal
According to Winter and Young [64] fantasy is a
pleasant situation or event that you think about and that
you want to happen. There is a connection between
fashion and fantasy. Fashion increases fantasy and
fantasy increases fashion desire. Fantasizing is an
unconscious process that is embedded in the desire for
fashion [64]. An unconscious image about a fashion
style and ways to make social statement is common
among women and young people, which is a form of
fantasy [64]. Consequently, we wish to know if the
consumer’s quest and desire for fantasy trigger his/her
attitude towards fashion brand. Accordingly, we
hypothesize that:
H₃: Fantasy has significant influence on consumer
attitude
Emotional arousal is a state of heightened physiological
activity [65, 7]. This includes having positive emotions
such as love or negative emotions such as anger and fear
[66]. Emotional arousal state is usually in response to an
individual’s daily experiences. A number of studies [67,
68, 66, 65] have linked emotional arousal to fabrics,
clothe, or fashion brands. A consumer’s emotion can be
aroused when they come in contact with a compelling
fashion style or brand. Positive emotion can be aroused,
such as feeling happy, joy, satisfied, love [66] for a
fashion brand, if, perhaps, an individual sees a unique
fashion brand or style and then wish to own it. Positive
emotions can trigger impulse buying of fashion brand
[66]. Thus, we hypothesize that:
H₄: Emotional arousal has significant influence on
consumer attitude
Store Attributes
The fashion involvement of consumers can also be
connected with store attributes for its enhancement
power of hedonic factors. The quality of the goods, the
value for the money, the store services, the selection of
brand-name goods, the assortment of goods, the sales
information, and the convenience of the store's location
are just a few examples of store attributes that, despite
being a utilitarian factor, can influence the level of
consumer involvement. Thus, a consumer’s attitude
towards a fashion brand maybe influenced by the
physical store attributes of the brand owner. Similarly,
the nature of the store attributes can influence the degree
of consumers fashion consciousness or involvement for
a brand. Therefore, we hypothesize that:
H₅: Store attributes has significant influence on
consumer attitude
H₆: Store attributes has significant influence on fashion
involvement/consciousness
Consumer Perception, Attitude and fashion belief:
People select, organize, and interpret sensations through
the process of perception, which is the immediate
reaction of sense receptors (i.e. eyes, ears, nose, mouth,
and fingers) to such fundamental stimuli as light, color,
scent, texture, and sound. According to Kotler et al [69],
perception is the process by which a person receives,
chooses, organizes, and interprets information. Although
there are several definitions in the literature that describe
perception from the standpoint of consumer behavior,
Walters et al [70] definition offers specific clarity on the
subject which is: "the complete process through which a
person becomes conscious of their surroundings and
interprets them to fit into their own frame of reference".
Among the several factors that influence consumer
perceptions of a brand include quality, price, which is
taken into account when making the choice of fashion
brand. Therefore, we hypothesize that:
H₉: Consumer perception has significant influence on
consumer attitude
Fashion belief and customer brand patronage:
Belief generally drives customers’ preference for a
product. Consumers prefer products which are suitable
for their image, reflects their identity, and general belief
system. It is crucial for the buying behavior and
decisions of consumers to be understood from their
WSEAS TRANSACTIONS on BUSINESS and ECONOMICS
DOI: 10.37394/23207.2023.20.16
Matthew Etinosa Egharevba, Stephen Ikechukwu Ukenna,
Igban Emmanuel, Isabella Ebelike Tamara-Ebiola,
Ugbenu Oke, Kasa Adamu Gayus