The Role of Internal Audit Computerization in Supporting the Task
of External Auditing in Jordanian Insurance Companies
AHMAD BAWANEH
Department of Accounting/ Amman College,
Al Balqa Applied University
JORDAN
Abstract: The study aimed to examine the role of the computerization of internal audits in Jordanian
insurance companies in supporting the tasks of the external auditor. The study population consisted of
managers and heads of internal audit departments, a number which is estimated at 112 in Jordanian
insurance companies, of which there were 25 in the year 2021. Using a questionnaire as a primary source
for the study data and relevant statistical methods to analyze the respondents’ answers, it is concluded that
there is a significant impact for the computerization of internal auditing processes in supporting the tasks
of external auditing, and that the computerization of internal auditing processes has a statistical impact on
supporting risk assessment, internal control assessment, and the evaluation of audit evidence by the
external auditor. The study recommended giving more attention to qualifying both external and internal
auditors to work considering the widespread computerized environment, as well as conducting similar
studies in different sectors to compare the results from other sectors with those from the Jordanian
insurance companies’ sector in this study.
Keywords: computerization of internal audit processes, external audit, risk assessment task, internal
control assessment task, audit evidence evaluation task, Jordanian insurance companies.
Received: July 13, 2021. Revised: November 9, 2022. Accepted: December 3, 2022. Published: December 31, 2022.
1. Introduction
Computerized accounting information systems
are one of the most important procedures that
the auditor uses to implement the audit process,
which helps him to provide appropriate and
reliable evidence as quickly as possible and
improve the quality of audit evidence. Based on
the accounting information of the auditor,
practitioners of the profession of auditing and
academics in the science of accounting and
auditing began using audit computerization to
support the quality of the auditor, [15].
The use of information technology in the audit
process positively affected the speed and
accuracy of the implementation of audits, and
reduced the effort and cost associated with them.
Training auditors on the use of information
technology in auditing leads to an improvement
in the quality and effectiveness of auditing, the
ability to face various difficulties and risks, and
strengthens the internal control system, [18].
Computerized accounting information systems
have played an important role in the operation
and processing of data, storage, and
transmission, leading to financial results and
information in business establishments, [2].
These successive rapid developments in
information technology have affected the work
of the internal auditor compared to what was the
case when using manual operating systems, as
well as the operations of the task of the external
auditor with an emphasis on international
auditing standards, which confirmed that the
responsibility of the external auditor to express
his technical opinion does not differ. The way
the data is operated differs, but it affects the
mechanism of carrying out the work of both the
external and internal auditor, according to the
changes that occur in the way the accounting
data is operated, which has been an extensive
research area during the past few years.
As the process of electronic data processing has
become necessary in large and small-sized
organizations, which aim to achieve greater
efficiency in their activities, [29], standard No.
401 was introduced into international auditing
standards, to set guidelines for the external
auditor to follow when the audit process is
performed in the environment of computerized
information systems.
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But how is the work of the internal auditor
affected by these changes that occur in the way
accounting data is operated, using modern
methods for operating and producing data within
the facility? A question arises about the extent to
which this affects the work of the external
auditor, according to International Auditing
Standard No. 610. In some parts of its mission, it
depends on the work of the internal auditor, and
whether the computerization of the internal audit
and the use of modern systems have an impact in
supporting the task of the external auditor to
obtain an impartial opinion on the fairness of the
financial statements of insurance companies in
Jordan. This is what will be addressed and
answered in this study.
1.1 Problem Statement
Insurance companies in Jordan are working on
automating their administrative and financial
systems, and despite the many advantages
achieved using computers in accounting, it leads
to the creation of some new control problems,
and these problems are of particular importance
from the point of view of internal audit, some of
which relate to the audit path and the
disappearance of records and paper documents.
Problems include the difficulty of detecting
fraud and manipulation operations, [1], some of
which are related to computer misuse, the
possibility of data theft and systems outputs, and
the lack of optimal exploitation of information
and communication technology in the audit
process, [27], when performing internal audit
tests.
The research problem revolves around the
following main question:
Is there an impact from computerizing the
internal audit in supporting the external audit
process in the Jordanian insurance companies?
The following sub-questions are derived from
the main question:
1.1: Is there an impact from the computerization
of internal auditing in Jordanian insurance
companies on supporting the task of the external
auditor to assess risks?
1.2: Is there an impact from the computerization
of internal auditing in Jordanian insurance
companies on supporting the task of the external
auditor to assess internal control?
1.3: Is there an impact from the computerization
of internal auditing in Jordanian insurance
companies on supporting the task of the external
auditor to assess audit evidence?
1.2 The Importance of the Study
The importance of this study derives from
addressing several axes in addition to the axis of
business performance computerization.
Addressing auditing standards is important and
has been highlighted by many studies in Jordan
locally and internationally, as well as the
internal audit axis, which reflects the most
important foundations of institutional
governance, as indicated by the author in [6],
who emphasized that the internal audit function
plays a close role in assisting the management in
applying the principles of governance by
evaluating both the internal control system and
risk management. In light of the current
Coronavirus pandemic, there is a greater
increase in reliance on digital systems to
perform business, and there is also a tendency by
enterprises to use cloud and information systems
based on the Internet, which increases the
importance of studies that highlight the
computerized and digital environments.
2. Literature Review
When taking into account the response of
international auditing standards to changes in the
work environment of companies and giving the
right to the external auditor to rely on the work
of the internal auditors, it must be noted that the
international auditing standards have confirmed
that this accreditation between the external and
internal auditor does not eliminate the role of the
external auditor. Rather, the external auditor
uses the work of the internal auditor as a kind of
support for what has been reached after doing
what is necessary for the requirements of
international auditing standards. The use of
modern systems has an impact in supporting the
task of the external auditor to obtain an impartial
opinion on the fairness of the financial
statements, as their use has become more
accurate and effective to ensure the fairness and
transparency of financial statements, [24].
The study in [25], pointed out that the analytical
procedures are a necessity imposed by
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considerations of time and cost, so the auditor
has become compelled to rely on computing
during the audit process. The external auditor
must be informed of the independence and
impartiality necessary to audit the accounts of
any establishment and to express an impartial
technical opinion on the fairness of the financial
statements, [7].
The International Auditing Standard No. 610
indicates that this does not mean that the internal
audit or assists the external auditor in carrying
out the external audit procedures, but rather that
the external auditor performs all the procedures
required of him in the external audit process,
taking advantage of the work of the internal
auditor, through which certainty can be
increased to verify what he has reached. This
gives the auditor assurance that the financial
statements of the economic units under audit are
free from cases of manipulation, errors and
distortions, [23].
The standard also touches on the differences
between the objectives of internal audit and
external audit, as it indicates that the role of
internal audit is limited to what is determined by
management, so the external auditor must ensure
the reliability of the data on which he depends
on his work, [17].
The authors in [28] explain that because the
internal auditor has some duties and tasks like
the duties and tasks of the external auditor, it is
useful to have effective cooperation between
them, but many external auditors, with their
conviction of the benefit of cooperation with the
internal auditor, avoid this cooperation, due to
the low level of objectivity and independence of
internal auditors.
The authors in [8] and [32] indicated that
cooperation between the external and internal
auditors increases the efficiency and
effectiveness of the audit process, due to the
following:
1. By exchanging an understanding of the work
and culture of the company under audit, as they
are auditing the same company internally and
externally, and through the exchange of
experiences, the external auditor can use his
experience of several different facilities to
provide solutions to the internal auditor to
resolve outstanding issues.
2. In the absence of cooperation, there may be
duplication of work by the external auditor for
the same work that the internal auditor has done.
The tasks and responsibilities associated with
the external auditor have many aspects and
differ in terms of their division into
responsibilities related to his person, legal
responsibilities, and responsibilities related to
the performance of the audit process, and the
latter related to this study following international
auditing rules and standards are as follows:
- Evaluating the internal control system and
reporting its shortcomings, under International
Auditing Standard No. 265.
- Identifying and assessing the risks of material
error through an understanding of the facility
and its environment, under International
Auditing Standard No. 315.
- Obtaining and evaluating audit evidence, in
accordance with International Auditing Standard
No. 500.
If the internal audit standards are followed, we
find that there is a great similarity between the
requirements, planning, and evaluation of the
activities that the external auditor and the
internal auditor carry out for the areas that they
need to audit. For example, if the requirements
of the internal audit standard IIAS 2200 (mission
planning) are considered, it can be noted that the
standard aims to indicate how they should plan
for the tasks they are preparing to perform, so
that they develop a plan and document it before
performing the task.
The location and strength of the internal audit
department in the organizational structure within
an organization depends on the conviction of the
senior management of the importance of internal
audit services, which is one of the most
important elements that support the success and
improvement of the internal audit function in
companies, [33].
About two decades ago, many studies
emphasized the duties associated with internal
auditing and the role of internal audit standards
in enhancing the role of the internal auditor. The
author in [16] through his study entitled
“Internal Audit Tasks within the American
International Auditing Standards,” stated that the
duty of internal auditors was to provide
reasonable assurance about the entire operations
of the facility and their compatibility with the
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objectives and programs of management. The
Author in [20]emphasized through his work
“The Auditor’s Responsibility Regarding
Internal Control and Assessment Risks When
Applying Internal Audit Standards,” that
deviations resulting from internal control
systems are not the responsibility of the auditor,
but he is responsible for discovering and
correcting such deviation. The author [22],also
reiterated through his study, entitled “The
Higher Management’s Perception of the
Evolution of Knowledge in the Internal Audit
Profession and Its Impact on the Role of the
Internal Auditor: An Experimental Analytical
Study in Jordanian Business Organizations,” that
internal audit is important for achieving the
efficiency and effectiveness of the control
process within the important and effective role
of internal audit in preventing and reducing
errors and reducing the waste of resources.
Many authors studied computerized systems,
their risks and their impact on internal and
external auditing, as indicated by the study of
the authors of [4] in which the researchers
concluded that there is an impact of the quality
of information technology on the efficiency of
the internal audit. The author in [3] has
concluded that the most important risks are the
intentional introduction of wrong data by
workers in Jordanian banks, and the author in
[31] confirmed this when he explained the role
of adopting computerized information
technologies in the process of hiring internal
auditors. The study recommended that the
educational skills of accountants and internal
auditors should be improved and developed, as
organizations should support the training of
employees to work on increasing their skills in
information technologies to suit the needs of the
transition to computerized information systems.
The author [12] aimed to find the degree of
impact of the technological environment
characteristics of the information system on the
monitoring of operational risks in Islamic banks
operating in Jordan, and concluded that there is
an impact from the characteristics of the
technological environment of information
systems on monitoring operational risks, and
there is also a positive effect when using
information technology on the independence and
privacy of the internal auditor. The study
showed the risks associated with viruses, and the
risks related to disasters, whether natural or
unnatural.
The study of the author in [21] concluded that
there is an impact when applying the elements of
the organization’s resource planning system on
the quality of internal audits, and the study of
the author in [10] entitled “The Impact of the
Accounting Information System on The quality
of Internal Auditing - a Field Study on Private
Jordanian Hospitals, found the same. The
software and procedures for this software have
an impact on the quality of internal auditing in
private sector hospitals in Jordan. Therefore the
author in [5] explained that the most important
risks of computerized accounting information
systems are the inputs of these systems, and that
one of the priorities of internal control in bank
departments is to pay attention to the security of
these systems. The study of the author in [26]
indicated that there is an important role for the
internal auditor in reducing risks related to
accounting information systems and the risks of
accounting information systems subsystems in
each of the general ledger, revenue, expenses,
human resources, reports, operations and
production. The article of the authors in [14] has
found an impact of the entry risks of accounting
data systems on the internal control procedures.
By reviewing the literature of the study and
previous studies, it is possible to develop the
main hypothesis as follows:
HO.1: There is no statistically significant effect
at the level of significance 0.05) for the
computerization of internal auditing processes in
supporting the tasks of external auditing.
Three sub-hypotheses were formulated, as
follows:
HO.1.1: There is no statistically significant
effect on supporting risk assessment by the
external auditor through computerizing the
internal audit.
HO.1.2: There is no statistically significant
effect on the support of the internal control
assessment by the external auditor through
computerizing the internal audit.
HO.1.3: There is no statistically significant
effect on supporting the evaluation of audit
evidence by the external auditor through
computerizing the internal audit.
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3. Research Methods
The study relied on the quantitative approach in
its conduct to identify the role of internal audit
computerization in supporting the task of
external auditing in Jordanian insurance
companies.
3.1 Study Population and Sample
The study population consisted of managers and
heads of internal audit departments, a number
estimated at 112 across the 25 Jordanian
insurance companies in the year 2021, where a
comprehensive survey was carried out by
distributing 112 questionnaires, in the manner of
a Purposive Sample. Of the questionnaires, 91
were retrieved and all of them are valid for the
analysis.
3.2 Data Sources
The study relied upon collecting information on
secondary data such as books, literature,
scientific periodicals, and relevant specialized
publications. The study relied on a questionnaire
that was prepared on the Five Likert Scale.
Table (1) Cronbach Alpha
Variable Name
Independent
Dependent
Variables
Computerized Internal
audit
Risk Assessment
Internal
control
evaluation
Evidence
evaluation
Cronbach Alpha
0.765
0.793
0.813
0.878
No. of Paragraphs
5
5
5
5
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3.3 Reliability:
The results of Cronbach's Alpha coefficient
which used to measure the reliability of the
study are shown in Table (1).
All the internal consistency coefficients
mentioned in the above table indicate the
stability of the study tool and the ability to use
for statistical analysis.
3.4 Normal Distribution:
The value of the Skewness coefficient indicates
that the distribution is normal.
3.5 Autocorrelation:
This test indicates the absence of problems
related to the autocorrelation, so it may be used
in the multiple regression model.
4. Results
4.1 Statistics to describe the study
variables:
Table (4) shows the descriptive analysis of the
respondents' answers towards the study
variables, and the results were as follows.
4.2 The results of testing the hypotheses of
the study:
In this part of the study, the main hypotheses
and the sub-hypotheses originating from them
were exposed to Simple Regression analysis,
and the following results were reached:
Table (2) Skewness & Kurtosis
Variables
Internal audit
computerization
Risk assessment
Internal control
evaluation
Evidence
evaluation
Support external
audit
Skewness
0.129-
0.218
0.055
0.214
0.257
Kurtosis
0.106-
0.624-
0.019-
0.057
0.026
Table (3): Autocorrelation
Hypothesis
Ho.
Ho.a
Ho.b
Ho.c
Result
D-W
1.953
1.765
1.974
1.885
No Autocorrelation
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Table (4) Descriptive analysis
Variable type
Variables
Mean
Std.
Deviation
Percentage%
Application
Ranking
Independent
Computerize internal
audit
4.22
.4840
84.4%
High
-
Dependent
Risk assessment
4.22
.4790
84.4%
High
1
Internal control
evaluation
4.17
.4720
83.4%
High
3
Evidence evaluation
4.21
.4640
84.2%
High
2
Support external audit
tasks
4.20
.4410
84%
High
-
Table (5) Hypotheses Testing
Hypothesis
R
R2
Adj
R2
DF
F
calculated
F.
Sig
Constant
B
Std.
Error
T
calculated
T
Tabulated
T.
Sig
Result
Ho
Ho
0.736
0.542
0.537
1
105.337
0.00
1.376
0.670
0.065
10.263
1.987
0.00
Reject
Ho.a
0.683
0.466
0.460
1
77.742
0.00
1.371
0.646
0.077
8.817
1.987
0.00
Reject
Ho.b
0.636
0.405
0.398
1
60.581
0.00
1.555
0.620
0.080
7.783
1.987
0.00
Reject
Ho.c
0.746
0.556
0.551
1
111.362
0.00
1.202
0.714
0.068
10.553
1.987
0.00
Reject
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The table above shows the results of testing the
main hypothesis and the hypotheses that
emanate from it. The results were as follows:
The outcome of the main hypothesis test: It was
found that there is a statistically significant role
for the computerization of internal auditing
processes in supporting the tasks of external
auditing. The value of the coefficient of
determination (R2 = 0.542) specifies that the
computerization of internal audits has explained
(54.2%) of the difference in support of external
audit missions.
4.3.1 The result of the first sub-hypothesis
test:
There is a statistically important role for the
computerization of internal audits in risk
assessment, through the value of T and the value
of the correlation coefficient R = (68.3%),
4.3.2 The result of the second sub-
hypothesis test:
There is a statistically significant role for the
computerization of internal audits in evaluating
internal control, through the value of T and the
value of the correlation coefficient R = (63.6%).
4.3.3 The result of the third sub-
hypothesis test:
There is a statistically important role for the
computerization of internal audits in evaluating
audit evidence, through the value of T, and the
value of the correlation coefficient R = (74.6%).
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5. Conclusions
Through the results of the main and sub-
hypotheses, we find that there is an impact from
the process of computerizing the internal audit
process on supporting the external audit process
and tasks in Jordanian insurance companies and
on each of the tasks of risk assessment,
assessment of internal control, and assessment of
audit evidence when the external auditor is
performing the audit of Jordanian insurance
companies.
Perhaps the most important point indicated by
the internal audit standards is that the task of the
external auditors is one of the factors that lead to
improving the quality of internal auditing The
study of the authors in [9] overlaps may have a
reflection on the support of the external audit
task.
The higher the quality of the internal audit work,
the greater the dependence of the external
auditor on the work of the internal auditor, and
thus its support for operations in the task of
external audit. According to the Jordanian
Internal Control System and its amendment No.
3 of 2011, issued by the Ministry of Finance, the
development of external audit procedures is one
of the factors that contributes to the development
of an internal control system, [30]
6. Recommendations
The study recommends paying attention to
qualifying both external and internal auditors to
deal with the computerized business
environment, which is more widespread in the
business environment, the author in [19]
confirmed this when he pointed out that
information technologies and computerized
systems have become an integral part of life in
the digital century. Therefore, it is necessary to
have the appropriate academic qualification in
the audit team, whether internal or external, and
to take into account the existence of professional
certificates related to information systems
auditing, including the Certified in Risk and
Information Systems Control (CRISC)
certificate, issued by the Information Systems
Audit and Control Association (ISACA),
because of its influential role other than in
supporting the task of risk assessment.
The study emphasizes the need to give the
Internal Audit Department adequate support
from the insurance companies’ departments in
Jordan, in line with the requirements of
corporate governance, which require work to
develop performance and that the nature of the
relationship between management and internal
audit contributes to activating governance and
transparency that affects the users of reports.
The external auditors, and this confirms the
findings of the authors in [13] regarding the
importance of the principles of governance in
the joint-stock companies in the Jordanian
market, of which insurance companies are a part.
The study recommends the necessity of diversity
in the specializations of the internal audit team
and the addition of specialized elements in
information technologies and computing for
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internal audit operations, and it was also
recommended by the authors in [11], that
diversity in the internal audit team leads to
integration in the performance of all types of
team tasks in internal audit units.
The study also suggests a special
recommendation for researchers and scholars to
conduct similar studies in different sectors to
compare the results of studies with this study on
the Jordanian insurance sector.
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WSEAS TRANSACTIONS on BUSINESS and ECONOMICS
DOI: 10.37394/23207.2022.19.181
Ahmad Bawaneh
E-ISSN: 2224-2899
2025
Volume 19, 2022
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DOI: 10.37394/23207.2022.19.181
Ahmad Bawaneh
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