Dynamic Linkage(s) between Financial Innovation and Efficiency of
Deposit Money Banks in Nigeria
MUSA ABDULMALIK, HAUWA ABUBAKAR LAMINO, FAIZA MAITALA,
MURITALA TAIWO.
Department of Business Administration,
Nile University of Nigeria, Abuja,
NIGERIA
Abstract: The emergence of new technologies, changing customer expectations, and regulatory imperatives, among
others, have driven the financial industry into an era where "digital innovations" thrive, culminating in the
emergence and growth of innovative products such as agency banking, mobile/internet banking, mobile money,
unstructured supplementary service data (USSD), just to name a few. There is increased customers' reliance on e-
channels. This has further established the need for banks to engage in financial innovation for relevance,
competitiveness, efficiency and growth. This study, therefore, examines the dynamic linkage(s) between financial
innovation and the efficiency of deposit money banks (DMBs) in Nigeria. The population of the study comprises
the 13 listed DMBs in Nigeria as of 31 December 2021, and these serve as the sample size. The period covered is
48 months -2016 and 2019. Data were collected from the bank's annual reports and Apex bank's statistical bulletin.
Descriptive statistics, correlation and autoregressive distributed lag (ARDL) cointegration techniques were used for
data analyses. The efficiency of DMBs was estimated using data envelopment analysis (DEA). Findings reveal that
financial innovation has forward and backwards dynamic linkages with the efficiency of DMBs in Nigeria.
Key-Words: - Financial innovation; Agency Banking; USSD; ARDL; and DEA.
Received: July 9, 2022. Revised: October 23, 2022. Accepted: November 22, 2022. Published: December 21, 2022.
1 Introduction
Over the years the global economy has been greatly
interconnected and interwoven. In the same vein
financial services have been deeply integrated. In
recent times, the financial landscape has been riding
upon waves of technological disruptions, [1]. The
emergence of new technologies, changing customer
expectations, and regulatory imperatives, among
others, have driven the financial industry into an era
where "digital innovations" thrive, culminating in the
emergence and growth of innovative products such as
agency banking, mobile/internet banking,
unstructured supplementary service data (USSD),
"virtual banking", and many more, [2].
The Nigerian financial industry is without a
doubt one of the country's most digitally-driven
industries. Over the years, DMBs in Nigeria have
gradually subscribed to and adopted financial
innovation products such as agency banking,
mobile/electronic banking, (USSD), etc., as selling
points and operational strategies to ensure better
service provision, improved customer satisfaction,
and enhance organizational performance in terms of
efficiency. They use certain inputs to optimize
output. They make an effort to use low input to
generate high output and thus achieve a significant
reduction in costs and wastes, to realize optimum
results, [3], [4]. All of these are a result of advances
and improvements in ICT, digitization, improved
regulation and heightened customer expectation,
among others, [1], [2]. The reality, therefore, is to
determine if there is a corresponding effect on
organizational performance in terms of the efficiency
of the DMBs. As input changes through improved
technology and innovation, is there a linkage
between output (improved performance/efficiency)?
What is the effect of “process and product
improvement” on the performance and efficiency of
DMBs? Is there any significant effect of digitization
(financial innovation) on performance and
efficiency? Naturally, the expectation would be that
changes and embrace(s) of digital know-how
(financial innovation) by banks would lead to
increased performance and efficiency. This is a
WSEAS TRANSACTIONS on BUSINESS and ECONOMICS
DOI: 10.37394/23207.2022.19.177
Musa Abdulmalik,
Hauwa Abubakar Lamino,
Faiza Maitala, Muritala Taiwo
E-ISSN: 2224-2899
1979
Volume 19, 2022
research question this study is poised to find the
answer to.
Financial innovation was one of the inevitable
phenomena that resulted from the liberalization of the
Nigerian financial sector. While studies exist that
investigate the effect of financial innovation on
DMBs in Nigeria, only a few have researched its
effect on their performance in terms of efficiency.
Among them, just a handful have researched agency
banking; and none has researched USSD as one of
the financial innovation variables because it is new.
Besides, most of the studies employ the traditional
metrics of performance measurement such as RoI,
RoE, RoA, Total Asset, Income and Cost Analyses,
(not DEA) in assessing the effect of financial
innovation on the performance of DMBs in Nigeria.
Data envelopment analysis (DEA) is a nonparametric
scientific technique that is used to measure
efficiency. It helps to overcome the challenges of
using accounting ratios such as RoI, RoA, etc.
Besides, this is one study that examines the dynamic
linkages between financial innovation and the
efficiency of DMBs in Nigeria using bank size as a
control variable. The dearth of empirical studies,
therefore, mandates this study, which fills this gap in
the literature.
Different researchers such as [1], [5], [6], [7],
[8], [9], [10], [11], [12], [13], [14], [15], [16], [17],
[18], [19], [20] researched financial innovation using
different financial innovation variables. None has
researched financial innovation using USSD. None of
these studies measured performance using efficiency,
or the DEA technique. Also, none of the studies used
bank size as a control variable. This study is
therefore unique as it helps to fill the gap thus
identified.
Other studies that investigate the dynamic
linkage(s) between financial innovation and the
efficiency of banks are as follows: [1], [7], [17], [18],
[20] assess the effect of financial innovation on the
financial performance and found that financial
innovation has a positive and significant effect on the
efficiency of banks globally. Studies with negative
findings include the study of [12], [13], [18], [19],
which concludes that digital financial services
offered by fintech have a negative effect on the
performance of commercial banks in Kenya, Nigeria
and Ghana.
Therefore, the general objective of this study is
to examine the effect of financial innovation on the
efficiency of DMBs; while the specific objective of
the study is to examine the dynamic linkage(s)
between financial innovation and the efficiency of
DMBs in Nigeria. Financial innovation in this study
does not cover digital currency such as eNaira or
cryptocurrency. The period of this study covers 4
years, i.e., 48 months from 2016 to 2019. The years
and months are chosen because unlike other financial
innovations such as ATM and PoS, agency banking
and USSD are very current as they were introduced
in Nigeria in 2016 and data are only obtained for this
period. The study used 48 months and used agency
banking and USSD as a proxy for financial
innovation while organizational performance is
measured with efficiency. The study measured
efficiency using DEA which involves using the
banks' input and output variables. Descriptive and
inferential statistics were used, while correlation and
autoregressive distributed lag (ARDL) cointegration
techniques were used for data analysis. Findings
reveal that financial innovation has forward and
backwards dynamic linkages with the efficiency of
DMBs in Nigeria. The hypotheses for the study are
therefore stated as follows: H1: Financial innovation
has no significant effect on the efficiency of deposit
money banks in Nigeria; H2: Bank size has no
significant effect on the efficiency of deposit money
banks in Nigeria; H3: There is no short run, long
run dynamic effect of financial innovation on the
efficiency of deposit money banks in Nigeria.
2 Conceptual Framework
The conceptual framework highlights the connection
between the dependent and independent variables as
well as the control variable. Figure 1 below clearly
depicts this connection.
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Musa Abdulmalik,
Hauwa Abubakar Lamino,
Faiza Maitala, Muritala Taiwo
E-ISSN: 2224-2899
1980
Volume 19, 2022
Figure 1: Conceptual Framework
Independent variable
Dependent variable
Efficiency
Control variable
Bank Size
(Log of Total Assets)
Agency Banking
Unstructured Supplementary
Service Data (USSD): m-Cash
Fig. 1: Conceptual Framework
Source: Researcher’s Model of Financial Innovation and Performance (Efficiency)
Financial Innovation: Financial innovation is
generally marked by the introduction of a new product
or a new process in the financial system, [21], [22],
[23]. Financial innovation may also involve
modifying an existing idea as either a product or a
process, [10], [24].
Branchless (Direct) Banking: Banking outside the
conventional banking system, or using platforms other
than the traditional bank branches is often referred to
as branchless banking [9]. It comprises the delivery of
financial services using retail agents or other third-
party intermediaries. It also involves the use of digital
platforms by DMBs (such as mobile banking) as the
key point of contact with customers, [9], [19].
Agency Banking: Agency banking (otherwise referred
to as agent banking) is the delivery of financial
services to customers via a third party (agent) on
behalf of an authorized deposit-taking financial
institution or mobile money operator, [19]. According
to [6], agency banking is a form of branchless
banking that enables traditional banks to increase their
network of branches and services (cost-effectively and
efficiently, through authorized agents) into areas,
where traditional banking services are difficult to
reach, [6].
Unstructured Supplementary Service Data (USSD):
USSD is a global system for mobile communications
(GSM) protocol that is used for mobile money
services, prepaid services, menu-based information
services and location-based content services (CBN
Bulletin, 2018). With USSD, users interact directly
from their mobile phones by making selections from
various menus. Unlike an SMS message, during a
USSD session, a USSD message creates a real-time
connection. This means USSD enables two-way
communication of information, [25].
Performance: Performance (in the context of an
organization) is the practice of measuring the results
of a firm’s strategies, policies and operations in
monetary terms (Bonn et al., 2004). Performance is in
two forms: financial performance and non-financial
performance, [26]. Performance is a general structure
that refers to the enterprise's operations, [3].
Performance can also be seen as a reflection of the
productivity and efficiency of members of an
enterprise and the enterprise itself, measured in terms
of revenue, profit, growth, competitiveness,
development, and expansion of the organization, [3].
Some organizations measure performance using
market share, growth metrics, expansion, efficiency,
survival, number of employees, quality of employees,
employee turnover, competitiveness, and capital
employed, [26], just to mention a few. In this study,
performance is measured using efficiency.
Efficiency: Generally speaking, efficiency involves a
process that helps to optimize the use of resources
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Musa Abdulmalik,
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E-ISSN: 2224-2899
1981
Volume 19, 2022
(Zala, 2020). We can say there is efficiency where the
least amount of resources (e.g. time and money) is
used to achieve the best (most) possible outcomes
[10]. Efficiency is defined as a level of performance
that describes a process that uses the least amount of
inputs to make the foremost significant amount of
outputs, [10]. Efficiency relates to any or
all inputs employed in producing any given output,
including personal time and energy, [27].
Bank Size: According to [25] two measures of bank
size are mostly found in the literature. They are
systemic and absolute bank size. Systemic bank size is
measured either as the ratio of gross turnover to total
assets, [28], or bank assets as a percentage of the
statement of financial position. This is then compared
to the industry standard, [29]. A bank’s absolute size
may be defined as the log of total assets, [28], [29], or
the ratio of the bank's total assets to total financial
position.
2.1 Theoretical Framework
In the course of this study, several theories were
reviewed. Kane's theory of regulatory dialectics and
the branchless banking theory were found to underpin
the study:
Kane’s Theory of Regulatory Dialectics: Kane
developed this theory in 1984, and he sees financial
innovation as an institutional response to financial
costs created by changes in technology, market needs
and political forces, particularly laws and regulations,
[30]. Kane describes the interactive regulatory process
that follows institutional avoidance and innovation as
a dialectical process. Financial innovation in Nigeria
is largely driven by the CBN cashless policy
instrument encapsulated in its FSS 2020 policy
document. This theory is relevant to this study as it
highlights some of the reasons behind banks’ use of
innovation to address requirements of the regulation,
ICT, competition, and market forces for efficient
performance.
Branchless Banking: The branchless banking theories
are divided into three groups: bank-led, non-bank-led,
and bank-focused theories, [31]. These theories are
very significant and relevant to this study because
many financial innovation products ride on the
principle of branchless (Direct) banking. The theories
mainly seek to explain how financial innovation has
given rise to the notion of branchless banking. They
explain how branchless banking is conducted, and
thus contribute to this study's independent variable
[9], [31], [32]. A regulated financial institution
delivers financial services and products through a
retail agent in the bank-led theory of branchless
banking. This is also known as agency banking. The
bank generates financial services and products and
then distributes them to customers through retail
agents. Retail agents deal with customers face-to-face
and execute cash-in/cash-out activities in the same
way that a teller at a bank's branch would take
deposits and process withdrawals [9]. The bank does
not need to set up a branch at the agents' location.
3 Methodology
This study uses the ex-post facto research design. This
is because the study tries to find out the cause-and-
effect relationship between the variables whose
occurrence has already taken place. The data has
already manifested and cannot be manipulated.
According to [31], [32] Ex-post facto research design
is a systematic empirical inquiry in which the
researcher does not directly control the variables
because their manifestations have already occurred
and they are inherently not manipulated. The
population of the study comprises the 13 DMBs listed
on the Nigeria Exchange Group (NGX) as of
December 2021, and they also serve as the sample
size. Data were analyzed using descriptive and
inferential statistics, as well as the ARDL
cointegration technique. Input (total asset) and output
(turnover) data were extracted for banks' Annual
Reports for the period. DEA was used to determine
banks' efficiency.
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E-ISSN: 2224-2899
1982
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Table 1. Measurement of the Variables
Variables
Measures
Authors
Bank Size
The natural logarithm of total assets is used as a
proxy for bank size (ln SIZE), in line with Salehi et
al. (2012)
[25], [27], [28], [29]
Financial
innovation
Agency Banking (volume and value); and USSD
(volume and value)
[5] and [17]
Performance
Efficiency
[26]
Efficiency
Input and Output
[13], [18], [22]
Input (4)
Total assets (current and non-current assets)
Self-Measurement
Output (4)
Turnover (gross)
Self-Measurement
Source: Author’ Compilation (2022)
The study adopted a pre-test analysis of correlation
and unit root test using the Augmented Dickey-Fuller
(ADF) test. After analyzing the unit root test, a
decision to use ARDL was determined.
3.1 Model Specification
The model specification follows the established
theoretical framework. It aids to establish the dynamic
linkage (s) between financial innovation and
performance in terms of the efficiency of DMBs in
Nigeria. The model used is represented and
summarized below:
Model:
EFF=β0 1VAUSSDi,t2VAAGBAi,t3BSi,ti,t
1
Where:
EFF = Efficiency
VAUSSD = Value of USSD (m-cash)
VAAGBA = Value of agency banking
BS = Bank size
β0 = Constant
β1-β3 = Beta coefficient that
measures the sensitivity of independent variables to
changes in the dependent variable
ϵ = Error Term
4 Results and Discussion
Descriptive Statistics and Test Results
Table 2 shows a summary of the statistical methods
employed in this empirical study. The mean value of
efficiency (EFF) has the lowest mean value of 1.2774,
while the mean value of (USSD) has the greatest
mean value of 620277, as shown in the table. The
value of USSD (VAUSSD) and Bank size (BS) have
mean values of 8.94 and 2.516 respectively. The
table's values for skewness and kurtosis were also
used to help with the analysis. The skewness of the
histogram is used to determine symmetry, while the
tail shape of the histogram is used to determine
kurtosis. As a result, all of the variables are positively
biased except efficiency. Kurtosis, on the other hand,
comes in three varieties: mesokurtic, platykurtic, and
leptokurtic. As can be seen from the table, all of the
variables in the distribution have a positive kurtosis
value, indicating that the distribution is leptokurtic.
See Table below.
Table 2. Descriptive Statistics Results
EFF
VAUSSD
VAAGBA
BS
Mean
1.277423
62027752
8.94E+11
2.516592
Std. Dev.
0.493452
50750315
8.49E+11
0.342307
Skewness
-0.047235
1.207014
0.682392
2.338479
Kurtosis
1.965503
4.103824
1.912541
8.701889
Observations
48
48
48
48
Source: Author’s Computation, (2022)
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Table 3. Unit Root Test
Variables
Level first difference
Order in integration
Augmented
Dickey-Fuller
MacKinnon
Critical Value
Augmented
Dickey-Fuller
MacKinnon
Critical Value
EFF
-6.3183***
-3.5777***
-
-
1(0)
VAUSSD
-3.16298***
-3.57772***
-
-
1(0)
VAAGBA
-
-
-8.66108***
-3.58115***
1(1)
BS
-7.42405***
-3.57772***
-
-
1(0)
Source: Author’s Computation, (2022)
Result of Unit Root Test: Augmented Dickey-Fuller
unit root are respectively reported in Table 3.
From the Augmented Dickey-Fuller unit root table
above (Table 3), it could be seen that the value
efficiency (EFF), the value of USSD (VAUSSD), and
the value of bank size (BS) are all non-stationary
series in level form except the value of agency
banking (VAAGBA). Meaning all the variables are of
order 0 except the value of agency banking which is
of order 1. This justifies the reason to embark on the
ARDL estimation.
Estimation of the ARDL Model for EFF: This
hypothesis is rejected because the result shows the
existence of both short-run and long-run dynamic
effects of financial innovation on the efficiency of
DMBs in Nigeria. The result of the hypothesis is
presented in the Figure below (Figure 2) showing the
model criteria selection graph and Table 4 showing
the bound test, after which the estimation was broken
down into its short-run and long-run components as
well as the speed of adjustment to equilibrium in the
case of disequilibrium.
Model Selection Criteria Graph for EFF Model:
The best 20 models, among which the overall best is
automatically chosen for the estimation of the ARDL
EFF Model is exhibited in Figure 2 below.
1.02
1.03
1.04
1.05
1.06
1.07
1.08
1.09
1.10
ARDL(4, 3, 4, 3, 4, 2, 4, 3)
ARDL(4, 3, 4, 3, 4, 2, 4, 4)
ARDL(4, 3, 4, 3, 4, 4, 4, 3)
ARDL(4, 3, 4, 3, 2, 2, 4, 4)
ARDL(4, 3, 4, 3, 4, 3, 4, 3)
ARDL(4, 4, 4, 3, 2, 1, 4, 4)
ARDL(4, 3, 4, 3, 2, 2, 4, 3)
ARDL(4, 4, 4, 3, 4, 2, 4, 3)
ARDL(4, 4, 4, 3, 2, 2, 4, 4)
ARDL(4, 3, 4, 4, 4, 4, 4, 3)
ARDL(4, 3, 4, 4, 4, 2, 4, 3)
ARDL(4, 3, 4, 3, 2, 3, 4, 4)
ARDL(4, 4, 4, 3, 4, 2, 4, 4)
ARDL(4, 3, 4, 4, 4, 2, 4, 4)
ARDL(4, 3, 4, 3, 4, 3, 4, 4)
ARDL(4, 4, 4, 3, 4, 4, 4, 3)
ARDL(4, 3, 4, 3, 4, 4, 4, 4)
ARDL(4, 3, 4, 4, 2, 2, 4, 4)
ARDL(4, 3, 4, 3, 2, 4, 4, 4)
ARDL(4, 3, 4, 3, 3, 3, 4, 4)
Akaike Information Criteria (top 20 models)
Fig. 2: Model Selection – Criteria Graph for Model for EFF
Source: Computed by the Researcher, (2022)
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Figure 2 above gives the values of the Akaike
information criterion for the estimated ARDL model.
The purpose is to see clearly that the model that
minimizes the AIC is chosen given the maximum lag
selected.
Cointegrating Bound Testing for ARDL EFF Model:
Table 4 below, highlights the bound testing for
cointegration for EFF. Test statistics (K), F-statistics
and the Critical values for EFF are all depicted in the
table.
As presented in Table 4, the parameter k simply
equals total variables minus one which is 7.
Cointegration is tested on EFF Model using the
measure of organizational performance proxy by
efficiency as the dependent variable. The findings
reveal that the F-statistic is higher than both the lower
and upper bound critical value at 1%, 2.5%, 5% and
10%, levels of significance using restricted intercept
and no trend in all the specifications. The findings,
therefore, suggest the presence of cointegration
among the measure of organizational performance
proxy by efficiency (EFF), the value of USSD
(VAUSSD), the value of Agency Banking
(VAAGBA) and bank size (BS). Based on the results,
the null hypothesis of no cointegration is rejected.
Therefore, this implies that the measure of
organizational performance proxy by efficiency
(EFF), the value of USSD (VAUSSD), the value of
Agency Banking (VAAGBA) and bank size (BS) are
all bound by a long-run relationship in Nigeria. The
study, therefore, moves on to the estimation of the
short-run and long-run situations as presented by the
tables to follow (Tables 5 and 6).
Table 4: The Bound Test for Co Integration
EFF
Test Statistics (K)
7
F-Statistics
3.727665
Critical Value
Bounds
I(0) Bound
I (1) Bound
10%
2.03
3.13
5%
2.32
3.5
2.5%
2.6
3.54
1%
2.96
3.26
Source: Authors’ Computation, (2022).
ARDL Short run Estimates for Model EFF
Table 5. Summary of Estimation for Short run (Speed of Adjustment) ARDL Model for EFF
Models
Variable
Coefficient
Std. Error
t-Statistic
Prob.
EFF Model
CointEq(-1)
-0.295177
0.675095
-0.437238
0.0007
Source: Authors’ Computation, (2022).
Table 6. Summary of the Estimation of the Long run ARDL Model for EFF
Variables
Coefficient
Std. Error
t-Statistic
VAUSSD
0.435198
0.562011
0.774358***
VAAGBA
0.234176
0.982340
0.238385***
BS
0.657376
0.244063
2.693468***
C
2.988700
0.719680
4.152819***
Source: Authors’ Computation, (2022).
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The short-run cointegrating form of the model is
presented in Table 5, in which the coefficient of the
error correction model for all eight specifications is
presented. The coefficient of the Error Correction
Mechanism (ECM-speed of adjustment) is negative as
expected and significant at a 5% level. The
coefficients suggest that over 29% of the short-run
disequilibrium is corrected in the long-run equilibrium
in each of the eight specifications.
ARDL Long-run Estimates for Model EFF: Table 6
below shows the details of the long-run estimates for
the model.
Table 6 presents the long-run coefficients of the three
specifications estimated using the ARDL approach.
The findings for EFF model specification give the
long-run impact of financial innovation on the
organizational performance of DMBs using efficiency
proxy measures. From the table, the study found the
coefficient of the value of USSD (VAUSSD), the
value of Agency Banking (VAAGBA) and bank size
(BS) are positively significant with organizational
performance proxy by efficiency.
Model Diagnostic Result
In other to test for the diagnostic test in the study, the
result can be obtained from table 7 below:
Table 7. Residual Diagnostic Test and Stability Diagnostic Test Result
Residual Diagnostic Test Result
Tests
F-statistic
Probability
EFF Model
Breusch-Godfrey Serial Correlation LM Test:
1.759643
0.2404
Heteroskedasticity Test: ARCH
0.934348
0.5912
Stability Diagnostic Test Result
Tests
F-statistic Values
Probability
FDCPS Model 1
Ramsey RESET Test
3.141618
0.1143
Source: Authors Computation (2022).
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From the table above, the Breusch-Godfrey Serial
Correlation LM test for the model reveals that there is
no presence of serial correlation judging from the F-
Statistics and the probability values which are greater
than 0.05. Also, the heteroskedasticity ARCH LM test
for the model reveals that there is no
heteroscedasticity problem judging from the F-
Statistics and the probability values which are greater
than 0.05. However, the stability test result using the
Ramsey RESET test shows that the model was very
stable considering the probability value that was
greater than 5%.
4.2 Discussion of Findings
Empirical findings from the bound test confirm the
existence of a long-run cointegration relationship
between the variables. The result of the long-run
ARDL estimates revealed that the value of
transactions on agency banking and USSD exert a
positive and significant impact on the efficiency of
DMBs in Nigeria in the long run. It also reveals a
dynamic short-run positive linkage between financial
innovation and the efficiency of DMBs in Nigeria.
The study also reveals that bank size has a dynamic
linkage with efficiency. The findings of this study are
in line with the findings of [1] whose study reveals
that financial innovation influenced financial
performance positively and it is significant at 5 per
cent. Also, the findings of this study are in agreement
with those of [17], [18] which reveals that financial
innovation (mobile money) has forward and backward
linkages with banks’ performance in Nigeria. Besides
the findings of this study are in line with those of
Jingquin et al (2019) who found a positive and
significant effect of financial innovation on the
performance of commercial banks in Africa.
However, this study is not in line with the findings of
[6], [14], [31] who found that there is a negative and
insignificant effect of financial innovation on
performance in terms of efficiency of DMBs in
Nigeria.
5 Conclusion
Based on the empirical results and findings, this study
concludes that there is a causal relationship between
financial innovation (agency banking and USSD) and
banks' efficiency. Hence the study concludes that
financial innovation has forward and backward
linkages with the efficiency of DMBs in Nigeria. This
implies that DMBs should invest in financial
innovation strategies and ICT in their quest to
improve performance. The value of the transaction has
a dynamic short-run and long-run positive and
significant effect on efficiency. Bank size also has a
positive and significant effect on the efficiency of
DMBs in Nigeria.
5.1 Recommendation
The study recommends that DMBs should seek
collaboration with relevant stakeholders to promote
awareness, acceptance, usage and more investment in
financial innovation (especially agency banking and
USSD) to increase efficiency. They should continue to
increase the value of transactions since it is positive
and can increase efficiency. There should be
continuous and sustained investment in ICT and
human capital development to further deepen and
cement the dynamic linkages between financial
innovation and efficiency. DMBs should seek
collaboration and partnership with relevant
stakeholders to achieve positive increases in this
regard. They should harness opportunities and
synergies around the issue of financial innovation,
drive customer satisfaction, and embrace more
branchless (Direct/Virtual) banking and regulatory
dialectics.
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Authors Declaration
-Availability of Data and Materials
All data generated and analyzed during this study are
included in this article. The datasets generated and
analysed during the current study are not publicly
available due to privacy clauses from the Central
Bank of Nigeria (CBN) but the companies' Annual
reports are available from the banks' websites. Data
sharing does not apply to this article as no datasets
were generated. Some of the data that support the
findings of this study are available from Google
scholar but restrictions apply to the availability of
these data, which were used under license, and so are
not publicly available. Data are however available
from the authors upon reasonable request and
subscription to the journal.
Competing Interests
The authors declare that they have no competing
interests.
Contribution of Individual Authors to the Creation
of a Scientific Article (Ghostwriting Policy)
MA is responsible for the main work; Prof HA is the
course supervisor and reviewer of the articles; while
DR MT analyses, interpreted data and performed
major critique. All authors read and approved the final
manuscript.
Sources of Funding for Research Presented in a
Scientific Article or Scientific Article Itself
Funding for this article is solely a personal effort of
the corresponding author for the award of PhD
management finance from the Nile University of
Nigeria.
Creative Commons Attribution License 4.0
(Attribution 4.0 International, CC BY 4.0)
This article is published under the terms of the
Creative Commons Attribution License 4.0
https://creativecommons.org/licenses/by/4.0/deed.en_
US
WSEAS TRANSACTIONS on BUSINESS and ECONOMICS
DOI: 10.37394/23207.2022.19.177
Musa Abdulmalik,
Hauwa Abubakar Lamino,
Faiza Maitala, Muritala Taiwo
E-ISSN: 2224-2899
1989
Volume 19, 2022